Staff Software Engineer (Provider)

Building a new mental healthcare system at Headway is only possible because of the scale and leverage that software can provide.  The engineering team at Headway is a small but mighty team using technology to build that future (and have a fun time while doing it!).

• Focus on the mission: We view software as a means of effecting change in the world, not as an end unto itself. We write software to empower our patients and therapists to better solve the problems they’re facing. 
• Ship small, learn fast: We are building new and novel products and believe that we learn what our users need by quickly shipping and iteration
• Everything is a product: Whether it's our patient search experience or a developer productivity improvement, we treat everything we build at Headway as a product with end-users in mind.
• Optimize for trust: We believe that engineers should be continually learning. To learn effectively and to be productive, engineers must feel safe asking questions and discussing mistakes.

• Languages: Python 3, TypeScript
• Libraries & Frameworks: FastAPI, React, Remix, Next.js, React Aria
• Infrastructure: AWS (Fargate, ECS, S3, and more), Spark and Kafka
• Monitoring: Datadog, PagerDuty, Sentry
• Version Control: Github, PagerDuty

At Headway, we have built the largest network of therapists who accept insurance in the country. Continuing to invest to growing our provider network, directly contributes to our mission to create access to affordable mental healthcare. Here’s a look at the core engineering initiatives that are enabling us to bring providers into the network at a world class rate:

• Provider referrals: One of the most effective growth channels we have is providers referring other providers to Headway. We are building a referrals platform to enable various referral programs.
  
  
• Organic growth: We are investing in things like Search Engine Optimization and self-serve onboarding flows to transform how providers discover and sign up for Headway.
  
  
• Onboarding optimization: Onboarding to Headway as a provider means both onboarding onto the product and efficiently getting credentialed as in-network with the insurance companies we work with. We are investing in making the product on top of this complex onboarding process as simple and efficient as possible.
  
  
• Enabling new growth: Our vision at Headway is to support every provider no matter where they are in their career. We are evolving our platform to support the supervision of pre-licensed clinicians.

We’re looking for experienced engineers who have the ability to deal with ambiguity and learn new technologies and systems.  Below are some additional experiences we think help engineers succeed at Headway.

• You have experience working across the stack on modern web applications
• Strong understanding of at least one programming language and comfortability with others
• Shaped work to achieve company and team goals
• Flexed into new technical and non-technical areas as projects require
• Committed team member supporting the growth of those around them

• Architected complex systems spanning multiple technical domains or product areas (e.g., publishing npm packages or owning infrastructure depended on by multiple teams)
• Driven technical vision and strategy at the organization level, by writing and reviewing technical design documents and participating in quarterly planning activities
• Established engineering standards and best practices across multiple teams
• Led major technical initiatives requiring coordination across multiple teams
• Mentored senior engineers and technical leaders

After you apply to Headway, here are some details of what to expect during the interview process.