Subsidy & Automation Specialist

Description

Position Details

• Oversee the childcare subsidy program for Healthy Kids sites, including:
• Registering new sites to accept subsidies.
• Renewing and maintaining existing registrations.
• Completing requests from state subsidy agencies.
• Billing agencies and reconciling payments from parents and agencies.
• Cultivate strong relationships with families through clear, responsive communication.
• Collaborate with caseworkers to ensure seamless processes.
• Utilize state subsidy systems like CCTA and Kinder Connect with proficiency.
• Maintain accurate, thorough documentation for each child receiving assistance.
• Demonstrate exceptional service and a commitment to making a positive impact

• Identify repetitive, time-consuming, or inefficient tasks that could be simplified or automated.
• Build and maintain automated communications, reminders, and follow-up sequences using approved systems and platforms.
• Assist with implementation and testing of workflow automation tools and AI-enabled administrative processes.
• Monitor automation performance and recommend improvements.
• Create standard operating procedures (SOPs), templates, and training materials for registration and enrollment workflows.
• Help reduce manual administrative work while maintaining a high-touch, family-centered experience.

Requirements

• Excellent written and verbal communication skills.
• Strong attention to detail and accuracy.
• Comfortable learning and using digital systems and technology platforms.
• Effective time management and ability to manage multiple priorities.
• Team-oriented mindset with flexibility and adaptability.
• High school diploma or equivalent.

• Experience with childcare subsidy programs, public benefits navigation, enrollment services, case management, or family support services.
• Experience using CRM systems, workflow tools, or process automation platforms.
• Experience using AI tools or technology to improve administrative processes.
• Ability to explain complex eligibility and documentation requirements in a clear and supportive manner.
• Experience supporting families from diverse backgrounds.

In this role, success means:

• Families receive fast, friendly, and accurate enrollment support.
• Families can navigate registration and subsidy processes with greater confidence.
• More families successfully complete the enrollment process.
• Fewer registrations are abandoned or delayed.
• Subsidy-related enrollment steps are tracked and followed up on effectively.
• Communication response times improve.
• Repetitive administrative work is reduced through automation.
• Internal teams have streamlined, repeatable processes.
• Families continue to receive a personal, high-touch experience even as processes become more efficient.