Customer Service Representative

Heilind Electronics is the largest distributor of interconnect products in the United States and a highly successful, internationally operating mid-sized company specializing in the distribution of high-quality electronic components (including connectors, switches, relays, sensors, and identification products). Founded in 1974 by Bob Clapp, Heilind remains privately owned. With more than 2,000 employees across 40 locations worldwide, we are the vital link between our customers and manufacturers—and we continue to grow.

Join our team!

The major objective for this position is to provide essential elements of support for the Inside Sales Staff and Sales Management Team, while learning the key areas of our business in hopes of positioning yourself for future growth within the organization. The Customer Service position is responsible for order entry and maintenance, reporting, backlog review, and providing overall support of the sales team. The Customer Service Representative interacts with company customers by relaying order status information and helping to resolve customer complaints.

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  Customer Master Data Management:  

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  Creation of customer prospects, maintenance, and validation of customer master data, ensuring accuracy, completeness, and up-to-date information. 

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  Order Entry:  

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  Accurate and timely entry of customer orders and frame orders, including reviewing orders against valid quotations and communicating any changes or deviations to customer prior order processing. 

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  Sample Orders:  

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  Processing and coordination of customer sample orders, including order entry and shipment coordination. 

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  Order Maintenance:  

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  Processing and maintaining customer orders, including order changes, and updates. 

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  Customer Open Order Report:  

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  Regular review of open order report, providing customers and inside sales with accurate order status information. 

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  Expedites:  

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  Coordination and follow-up of urgent customer orders and delivery requests with internal departments and customers. 

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  Create Proforma Invoices:  

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  Preparation and issuance of proforma invoices in accordance with internal processes and customer requirements. 

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  Credit and Rebills:  

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  Processing credit notes, rebills, and related customer requests and/or inside sales in coordination with the relevant internal departments. 

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  Complaint Handling:  

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  Acting as a key point of contact for customers and ensuring efficient resolution and professional follow-up, including entering RA’ s into the system and providing the Quality department with all relevant documentation. 

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  Administrative Sales Support:  

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  Providing administrative support to the Sales team, including customer communication, order-related activities, reporting, and other tasks as required by Sales. 

• Customer-oriented mindset and approach

• Ability to independently set priorities within own area of responsibility

• Strong communication skills when dealing with customers

• Commercial apprenticeship

• Business administration qualification