AI Solutions Specialist

Description

• Build strong relationships with business teams, observe their day-to-day work, and develop deep knowledge of

their processes, challenges, and priorities. Identify meaningful opportunities to improve productivity, accuracy,

and service, and determine whether AI, traditional automation, or a simpler process improvement is the best

approach.

• Translate business requirements into clearly scoped departmental solutions using approved enterprise tools

such as ChatGPT and Microsoft Copilot. Independently design, test, and maintain custom agents, AI assistants,

reusable prompts, and workflows from initial prototypes through rollout and ongoing improvement.

• Explain AI capabilities, limitations, and tradeoffs in plain language. Deliver coaching, demonstrations, and

training tailored to each team’s actual work and level of experience.

• Define success criteria for every solution and evaluate outputs for accuracy, consistency, and usefulness.

Incorporate employee feedback and appropriate human review, including where specialist judgment remains

necessary.

• Document clear guides, examples, templates, and standard operating procedures that help teams apply

solutions and proven approaches independently.

• Track sustained adoption, verified time savings, acceptable output quality, and employees’ ability to use and

maintain appropriate solutions independently.

• Coordinate with Enterprise AI leadership to route solutions requiring production integrations or custom

engineering to the appropriate delivery teams. Provide business requirements and acceptance criteria to

support the handoff.

• Stay current with AI developments, evaluate their practical value, and follow company standards for data

privacy, security, and responsible AI use

Requirements

• Demonstrated professional experience delivering AI solutions in real business workflows, including defining

success measures, validating outputs, improving solutions through user feedback, and supporting sustained

adoption with measurable results.

• Strong hands-on proficiency with generative AI tools and agent building platforms such as ChatGPT or

Microsoft Copilot, including reusable instructions, and experience building multi-step workflows and configuring

agents that use approved business knowledge or tools.

• Sound judgment about AI capabilities and limitations, including when AI is appropriate, when another approach

is better, and how to validate outputs before relying on them.

• Experience working directly with business stakeholders to understand their domain, uncover pain points, and

translate needs into practical solutions.

• Strong written and verbal communication skills, with demonstrated ability to explain AI clearly, ask effective

questions, build trust, and coach nontechnical employees to apply technology independently.

• Ability to independently manage work from discovery through adoption, prioritize opportunities, and keep

stakeholders informed.

• Initiative, curiosity, and a demonstrated habit of learning and applying new AI capabilities.

• Experience building and delivering custom AI solutions with workflow automation, business data, APIs, or

enterprise systems.

• Experience establishing reusable practices or employee communities that expand effective AI use across

teams.

• Bachelor’s degree in computer science, information technology, business, or a related field, or equivalent

relevant professional experience

Heritage Auctions welcomes and encourages applications from women, minorities, veterans, mature workers, and persons with disabilities. EOE