Assistant Store Manager (The Gardens Mall)

Key Responsibilities

1. Sales and Customer service

• Supervise and motivate a team of sales staff to achieve sales targets, provide excellent customer service and build client relationships.

• Regularly evaluate the sales and customer service skills of staff, provide coaching on skills improvement where necessary.
• Monitors and assists sales staff development by providing on-the-job training, product training, etc.
• Analyze data and reports to identify opportunities for improvements and propose solutions
• Identify and handles client enquiries and complaints.

• Recommend creative ideas to build/develop a strong regular clientele

1. Operations

• Assist Store Manager to manage and oversee the daily store operations

• Able to manage, drive and achieve KPI(s) 

• Ensures store presentation is consistent with the brand image

• Coordinate and execute sales plans, marketing events and promotion programs with the team

• Ensure proper security measures are enforced across processes and store

• Always ensure a high standard of grooming of all staff in the Boutique 

1. Adhoc Duties

• Provide inputs and assist Boutique manager in formulating sales strategies, preparing sales analysis and management reports.

• Perform any other duties that may be assigned from time to time by Boutique Manager

Requirements & Capabilities

• At least 5 years of relevant experience in high-end fashion, luxury industry or in similar capacity.

• Bachelor’s degree preferred 

• A consistent track record in driving sales teams to hit targets

• Passion in retail industry with good selling skills. 

• Likes fashion and appreciates quality products.

• Fluent in English. 

• Must be a good team player, pleasant, service oriented and self motivated. 

• Strong team building, interpersonal and communication skills. 

• Hands on computer knowledge of MS Office. 

• Able to work shifts/ weekends and public holidays.