CDI - Floor Manager Lugano (W/M)

Plan daily activities, setting objectives and assigning tasks to the team

Drive the achievement of sales goal through their team members, with a specific responsibility on their departments

Develop business strategy and action plan to enhance the growth of their departments

Foster client culture within the team, supporting them on client discovery, increasing loyalty of existing ones and sharing best practice on clienteling activities

Support the store team in difficult and complex sales and in managing complaints

Plan morning briefings, ensuring involvement of all team members and support them in their preparation

Coach team members to improve data accuracy and client reachability, monitoring data quality in line with privacy and company guidelines

Contribute to the business development through proposal of commercial actions leveraging experience on product knowledge, market trends, customer feedback and best practice and monitor business performance indicators

Develop an action plan to meet targets based on performance indicators analysis

Supporting the buying for their departments, proposing to their manager a strategy based on analysis of past performance, observation, feedback from clients, market trends, etc...

Support store management in organizing, ensuring proper floor coverage and supervision

Collaborate with operations team and store management to improve end to end processes in store

Encourage continuous collaboration between their managers and visual merchandising, suggesting ideas to enhance in-store experience

At least 5 years of relevant experience in high-end fashion, luxury industry or in similar capacity

Perfect mastering of Italian, Very good level English. French or a third language will be considered as an advantage

Professional background: strong career in management, preferably with international and luxury fashion retail experience

Proficient with Excel / IT tools

Exemplarity: application of procedures, attitude, presentation, etc.

Driving and charismatic presence on the sales floor and with various interfaces

Capacity of resilience and well organized

Excellent leadership attitude and ability to lead and motivate a team;

Professionalism, enthusiasm and humility

Excellent interpersonal and communication skills, with a customer service orientation

Team player mentality to build meaningful relationships and ability to work autonomously

Availability, flexibility and dynamism to function in a high-pace environment

Determined to be part of a people centric retail project, for which is required vocation for human values, passion and a strong aesthetic sense