Hhaexchange17d ago

Revenue Cycle Implementation Specialist

Greater Minneapolis-St. Paul AreaFull Timemid

Implementation SpecialistCustomer Success

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Quick Summary

Overview

HHAeXchange is the leading technology platform for home and community-based care. Founded in 2008,

Technical Tools

Implementation SpecialistCustomer Success

HHAeXchange is the leading technology platform for home and community-based care. Founded in 2008, HHAeXchange was born out of an idea to create a fully comprehensive end-to-end homecare solution to help people who are aging or have disabilities thrive in their homes and communities. Our employees are passionate about transforming the healthcare space by building the only homecare ecosystem that fully connects patients, personal care providers, managed care organizations, and states.

The Revenue Cycle Implementation Specialist (RCM) leads the onboarding and configuration of RCM services for both new logo implementations and existing customer expansions, ensuring accurate billing setup, operational readiness, and a seamless transition into Revenue Cycle Operations. This role plays a critical part in supporting revenue realization and customer success by delivering high-quality onboarding outcomes and driving alignment across cross-functional partners. Success in this role is measured by onboarding velocity, setup accuracy, customer satisfaction, and the quality of handoffs to ongoing service delivery.

To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily with or without reasonable accommodations. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Lead end-to-end onboarding execution for customers purchasing RCM services across new logo implementations and expansions
Gather, validate, and confirm all required billing and operational inputs (payer contracts, billing codes, workflows, etc.)
Configure billing processes and system settings to enable accurate RCM service delivery
Validate all configurations with customers to ensure accuracy and readiness prior to go-live
Ensure onboarding is completed within defined timelines and quality standards

Be accountable for the quality and completeness of handoff to the Revenue Cycle Success Manager (RCSM)
Lead structured handoff processes, ensuring all documentation, configurations, and expectations are clearly communicated
Ensure seamless internal and customer-facing transitions to support immediate service continuity

Drive improvements to onboarding and handoff processes to support scalability
Identify opportunities to reduce onboarding cycle time, improve quality, and eliminate friction

Drive alignment across Sales, Implementation, Product, Revenue Cycle Operations, and Customer Success
Influence partners to ensure onboarding requirements and timelines are met

Proactively identify, escalate, and resolve risks, issues, and dependencies throughout onboarding
Ensure a consistent, high-quality onboarding experience that supports long-term customer success

Be accountable for onboarding KPIs, including velocity, setup accuracy, and quality
Monitor performance trends and contribute to continuous improvement efforts

Other duties as assigned by supervisor or HHAeXchange leader.

Travel up to 10%, including overnight travel

Bachelor’s degree in Business, Healthcare Administration, Finance, or a related field, or equivalent professional experience

3 - 6+ years of experience in implementation, onboarding, revenue cycle operations, billing, healthcare operations, or customer-facing delivery roles
Experience working cross-functionally in operational or service delivery environments
Demonstrated ability to build and improve processes in a scaling organization

Strong understanding of billing processes, payer contracts, and revenue cycle workflows (healthcare experience preferred)
Ability to manage multiple concurrent onboarding efforts with strong attention to detail
Excellent communication, organization, and stakeholder management skills
Strong problem-solving and analytical capabilities

Nice to Have

~1 min read

SaaS implementation or professional services experience
Experience with healthcare billing systems or RCM service models
Experience operating in KPI-driven environments

Requirements

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Ability to manage multiple priorities in a fast-paced, deadline-driven environment
Willingness to explore and adopt AI tools responsibly to enhance productivity and innovation in the role