SRE Technical Project Manager

HHAeXchange is the leading technology platform for home and community-based care. Founded in 2008, HHAeXchange was born out of an idea to create a fully comprehensive end-to-end homecare solution to help people who are aging or have disabilities thrive in their homes and communities. Our employees are passionate about transforming the healthcare space by building the only homecare ecosystem that fully connects patients, personal care providers, managed care organizations, and states.  

The SRE Technical Project Manager will create and refine processes, work with our site reliability engineering teams to cut through the noise to focus on the vital work improving system stability, resiliency, and scalability. The successful candidate will partner on project delivery, facilitate incident and on-call management, own internal communication of uptime metrics, and partner with SRE managers on lean/essential project creation and management.

To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily with or without reasonable accommodation.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Project Delivery: Partner with our team managers and leads in prioritizing and driving our strategic projects, including enabling them to identify key milestones, determine acceptance criteria, and report on progress, while facilitating collaboration among SRE, development teams, and technical customer-facing teams. Lead kanban planning, roadmap meetings, and retrospectives using a kanban framework.
• Incident & On-Call Management: Facilitate refactoring of our Incident Management process, providing improved incident response, work/life balance for responding teams, and general on-call rotation orchestration.
• Automation: Manage MS Teams integrated bots to facilitate "one-click" incident creation and real-time stakeholder communication. Drive the use of AI bots to automate incident scribing and initial timeline generation. Provide work-intake management through MS Teams-based channels and integrations.
• Uptime Metrics & Communication: Own the weekly uptime report. Track SLIs/SLOs and error budgets via Datadog and translate complex system health data into clear, executive-level updates.
• Blameless Post-Mortems: Drive the post-incident review process, providing clear ownership of post-mortem RCA creation and approval, driving ownership of post-incident action items.