Case Manager - Per Diem

Case Manager

Our Transitional Support Services Programs (TSS) offer services that bridges the gap between detox and step-down services to residential after-care. 

High Point & Affiliated Organizations is a health and human service agency whose mission is to treat and prevent substance use disorders and mental illness. High Point has programs located throughout Southeastern Massachusetts offering a full continuum of care for substance use and mental health treatment, including inpatient, outpatient, residential, and community-based services. Programs and services also assist survivors of abuse, violence, and families experiencing homelessness. High Point believes that everyone has inherent goodness, worth, and dignity. Our goal is to help individuals and families achieve personal change and improve their quality of life.

• Must present as courteous and professional at all times
• Demonstrated flexibility and ability to perform multiple tasks
• Must have excellent communication skills, including the ability to organize ideas in logical and
  clear fashion
• Knowledge of basic computer skills and software programs
• Must have the ability to work with others in cooperative and collaborative manner
• An understanding of the relationship between substance use and mental health issues and/or self help programs
• Understand and maintain therapeutic boundaries
• Reinforce rules in a respectful manner
• Comply with Federal Regulations, 42 CFR Part 2, Confidentiality of Substance Use Disorder and
  HIPAA Regulations
• TB/Flu and Covid19 Assessment
• Certification in the HPAO approved de-escalation program
• CPR Certification
• Successful completion of all trainings upon hire and annually as required

• High School Diploma or GED and one-year experience in substance use treatment field preferred
• Valid Driver’s License

• →Maintain safety and security of residents / facility
• →Ensure timely contact of Program Manager/Authorities in event of a crisis/emergency
• →Understand and follow established referral procedure and schedule intakes
• →Facilitate intakes of new residents including setting up new record and completion of intake
  paperwork
• →Completion of Initial Individual Service Plan (ISP) with resident
• →Referrals for needed services to appropriate agencies/providers including but not limited to: DTA,
  SSA, DCF, Medical/Mental Health agencies, etc.
• →Maintain accurate case files, ensures required Authorizations to release/obtain information are
  signed by residents, prepares legible case management notes of each session, documents referrals on designated form, updates ISP’s monthly and ensures periodic evaluations are done timely
• →Accurately record resident attendance at meetings, appointments, groups, etc.
• →Meet with each resident on a bi-weekly basis to review/evaluate progress in treatment/recovery to determine if current needs are being appropriately and satisfactorily met; to revise/update the
  resident’s Individual Service Plan as indicated, including the establishing of additional
  goals/objective and the steps to achieve these goals/objectives
• →Attend monthly case review with Program Manager
• →Attend clinical supervision, required staff meetings and trainings
• →Ensure timely completion of Admission/Discharge satisfaction surveys by residents
• →House driving/transportation
• →All other duties as assigned by the Program Manager