Chief Operating Officer (COO)

The COO should constantly evaluate where the company is being constrained.

That may include:

• → Recruiting
• → Training
• → Management
• → Lead flow
• → Sales performance
• → Technology
• → Underwriting
• → Processing
• → Lender relationships
• → Operational efficiency

The COO will work with the CEO to establish monthly, quarterly, and annual growth targets and then build the operational plan necessary to reach them.

The COO will oversee company leadership and ensure every department is operating toward the same objectives.

Potential direct reports may include:

• VP/Director of Sales
• Sales Managers
• Director of Dialer Operations & Performance Analytics
• Recruiting / HR
• Processing Manager
• Underwriting Manager
• Operations personnel

Department leaders remain responsible for their individual functions.

The COO is responsible for making sure all of those functions work together.

At the end of each day, the COO should be able to give the CEO a concise picture of the company.

This should include:

• Headcount
• Attendance
• New hires
• Performance issues
• Recruiting pipeline

• Applications
• Approvals
• Fundings
• Funded volume
• Revenue

• Deals expected to close
• Major opportunities
• Deals requiring management attention

• Top performers
• Underperformers
• Team performance
• KPI trends

• Problems encountered
• Problems solved
• Outstanding issues

• Progress toward monthly targets
• Hiring progress
• Production trends
• Recommended changes

The CEO should not have to chase departments for this information.

The COO owns the operating picture of the company.

Bonus / Incentive

Highrise Capital offers a performance-based bonus opportunity for exceptional results. Additional compensation may be earned based on measurable improvements in dialer efficiency, data performance, application volume, funded volume, revenue, and overall sales-floor performance.

The stronger the impact you make on the acquisition engine, the greater the opportunity to participate in performance-based upside.

Qualifications

The ideal candidate will have:

• Significant leadership experience in a high-performance sales organization.
• Experience managing sales teams and managers.
• Strong understanding of sales KPIs and performance management.
• Experience building and scaling teams.
• Strong recruiting and training capabilities.
• Excellent communication and leadership skills.
• Strong operational discipline.
• Ability to make decisions and hold people accountable.
• Strong understanding of P&L and business economics.
• Experience implementing processes and systems.

Experience in merchant cash advance, business lending, financial services, mortgage, insurance, debt settlement, or another high-volume outbound sales organization is strongly preferred.

Ideal Candidate

We are looking for an operator and builder.

The right person should walk into the office every morning asking:

• What are we producing today?
• Who needs help?
• Who needs to be pushed?
• What is preventing us from doing more business?
• Who are we hiring next?
• Which managers need development?
• Where are we losing opportunities?
• What process needs to change?
• What do we need to do to reach the next level?

This person should thrive on accountability, measurable performance, leadership, and growth.

Definition of Success

The COO succeeds when High Rise Capital becomes increasingly capable of operating and growing without requiring the CEO to personally manage every daily decision.

The organization should become more structured, more accountable, and more productive as it grows.

Success will be measured through:

• Productive Headcount
• Applications
• Funded Deals
• Funded Volume
• Revenue
• Profitability
• Employee Performance
• Employee Retention
• Operational Efficiency
• Growth

The ultimate objective is to build a disciplined, scalable organization capable of growing from a sales operation into a major financial-services company.