General Manager, UK

Hims & Hers is the leading health and wellness platform, on a mission to help the world feel great through the power of better health. We are redefining healthcare by putting the customer first and delivering access to care that is affordable, accessible, and personal, from diagnosis to treatment to delivery. No two people are the same, so we provide access to personalized care designed for results. By normalizing health & wellness challenges and innovating on their solutions, we’re making better health outcomes easier to achieve. 

Hims & Hers is a public company, traded on the NYSE under the ticker symbol “HIMS.” To learn more about the brand and offerings, you can visit hims.com/about and hims.com/how-it-works . For information on the company’s outstanding benefits, culture, and its talent-first flexible/remote work approach, see below and visit www.hims.com/careers-professionals.

The Director of Operations/General Manager will be based in London, UK and will report into the VP of International Operations. The General Manager will be responsible for the day-to-day operation of both our Pharmacy and Fulfillment Operations as well as the long-term scalability of the London location to support our growing business needs. Most personnel in the facility as well will roll up under the purview of the General Manager. This role will also be responsible for partnering and cross functionally leading network support staff for all investments, functionality enhancements, and business changes that are relevant to the London operation, staff, and facility.

• The General Manager will have full responsibility for the P&L performance of the London operation and facility. Specifically, both variable and fixed costs.

• The General Manager will be responsible for all staff, personnel interactions, and overall facility culture within the London facility.

• The General Manager will be responsible for hiring and developing all operational staff that will scale the facility and talent to support our business growth and initiatives.

• The General Manager is essentially responsible for the day-to-day operational flow to ensure the facility operates at budget, meets daily customer demand, is a safe environment, and operates with high quality standards.

• Responsible for a successful Pharmacy, Fulfillment, and Compounding operation.

• Involved in scaling both process flows and technology needs that allow the London facility to meet or exceed the short-term and long-term requirements from the business.

• Partner closely with the VP of Pharmacy Fulfilment, VP of Pharmacy Enablement, VP of Growth, Director of Customer Success, and relevant technical partners.

• Provide guidance and strategy to the VP of International Operations

• Institute a continuous improvement environment through partnership with staff and support teams and by implementing methodologies such as Kaizen, Gemba and Six Sigma

• Responsible for escalating critical business needs and risk through the organizational chain.

• Responsible for driving and nurturing a culture of collaboration, professionalism and resourcefulness at the London operation

• Bachelor’s Degree in operations, supply chain, or a relevant field required, or equivalent experience

• 7-10 years of experience in leading and operating production, fulfillment, strategy, and personnel management in a fast-paced mail-order pharmacy or Retail Ecommerce environment

• Comfortable working in a fluid and ambiguous environment while managing fluctuating priorities.

• Has experience in managing Capital Investments of £20M+ annualized.

• Strong communication skills with the ability to influence and drive internal & external decisions.

• Experience in leading staff at a size greater than 50 employees.