Senior Operations Manager, Dispense and Fulfillment Operations

Hims & Hers is the leading health and wellness platform, on a mission to help the world feel great through the power of better health. We are redefining healthcare by putting the customer first and delivering access to care that is affordable, accessible, and personal, from diagnosis to treatment to delivery. No two people are the same, so we provide access to personalized care designed for results. By normalizing health & wellness challenges and innovating on their solutions, we’re making better health outcomes easier to achieve. 

Hims & Hers is a public company, traded on the NYSE under the ticker symbol “HIMS.” To learn more about the brand and offerings, you can visit hims.com/about and hims.com/how-it-works . For information on the company’s outstanding benefits, culture, and its talent-first flexible/remote work approach, see below and visit www.hims.com/careers-professionals.

As a Senior Operations Manager, you will be responsible for overseeing and driving all warehouse inbound and inventory operations, Prescription dispense and fulfillment, Non-prescription fulfillment, Outbound Processing, and employees across multiple shifts and functions.  You will be a part of the management team, and be a key stakeholder in the company, and have a tremendous impact as Hims/Hers grows.

This role is based in Gilbert, Arizona and will report to the Director of Operations.

• In the absence of the General Manager, you will be responsible for all daily facility operations.

• Lead a team of managers, leads, and pharmacy techs in a dispense and fulfilling operation of both hazardous and non-hazardous non-sterile and sterile prescriptions. 

• Be responsible for monitoring prescription turnaround time so that internal standards and patient needs are met.

• Be responsible for on-site SOX compliance as it relates to inventory control and cycle

  count procedures.

• You will have the responsibility to ensure the team's processes of shipping accurately in order to eliminate all HIPAA violations and accuracy.

• Work with the Pharmacy Leadership team to analyze operations and overall efficiency for best class processing. 

• Cross-functional team leadership, partnering with Program Managers, Pharmacist in Charge, ICQA, etc. Works well with a team and independently.

• Develop and deliver key KPIs to meet capacity and demand.

• You will perform any duties and projects as assigned.

• Bachelor’s Degree, preferred Master’s Degree.

• 10+ years of working experience in a Fulfillment, Warehouse or Distribution environment.

• 10+ years in a Supervisory/Management role.

• 10+ years of OSHA safety experience.

• Six Sigma/ Lean Principle experience.

• Proven experience leading technically complex projects.