Head of Operations

Join Hire Hangar and work with fast-growing global companies while building a long-term, remote career.

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  Design and own the operating system that connects sales, onboarding, delivery, and retention into one cohesive engine

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  Lead a distributed global team across time zones, setting weekly priorities and holding contractors and employees accountable to results

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  Own new MRR targets: coordinate SDR activity, manage an outsourced sales team, and close new business personally where needed

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  Build an MRR-first model: define packaging, pricing minimums, and scope controls that reduce churn and rework

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  Run weekly sales and ops cadences, maintain a live scorecard, and deliver monthly KPI reviews to the Owner

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  Strengthen client onboarding, communication standards, and escalation protocols to protect a 95%+ retention target

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  Manage capacity planning, contractor coverage, and scheduling to prevent delivery bottlenecks during growth

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  Own rolling 13-week cash flow tracking and flag risks proactively

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  Build and maintain SOPs, templates, and checklists so the team can execute consistently without heroics

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  Track and improve key metrics: MRR health, close rates, on-time delivery, rework rates, and labor cost as % of revenue

• Demonstrated experience building a services firm from early stage to $1–$5M in recurring revenue

• Proven track record owning both the revenue side (sales, pricing, pipeline) and the delivery side (staffing, retention, client experience)

• Hands-on experience selling and delivering monthly recurring services: bookkeeping, accounting/CAS, fractional CFO, IT managed services, or similar

• Experience improving client retention through structured onboarding, expectation management, and proactive escalation

• Experience managing distributed or global teams, including contractors, across multiple time zones

• Data-driven operator: you run weekly scorecards and make decisions with numbers, not gut feel

• Must have prior remote work experience, be proficient with remote collaboration tools (Slack, Zoom, ClickUp, Google Workspace, or similar), and have ideally worked with US or UK-based companies. Applications without this experience will not be considered.

• Experience selling into small-to-mid-sized B2B service or SaaS companies

• Background building referral and partner programs with accountants, attorneys, lenders, or financial advisors

• Preference for lean, low-overhead environments where ownership is real and results speak for themselves

• Slack

• ClickUp

• Google Workspace

• Google Meet / Zoom

• QuickBooks Online (QBO)

• Canopy

• UltraTax

Please NOTE It is crucial that you complete the application form in full. As part of the application process, you will be required to record a video. If your application is successful, you will receive an email confirming next steps—the video is the first step of the interview process. If you do not record a video, we will not be able to consider you for ANY open roles.

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