Applications Service Delivery Manager - NAM

United States·Raleighmid

OperationsService Delivery Manager

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Location:Raleigh, North Carolina, United States Job ID: R0127727 Date Posted:2026-06-17 Company Name:HITACHI ENERGY USA INC Profession (Job Category):IT,

Technical Tools

OperationsService Delivery Manager

Raleigh, North Carolina, United States

2026-06-17

HITACHI ENERGY USA INC

IT, Telecom & Internet

Full time

Join Hitachi Energy as an Applications Service Delivery Manager and play a key role in shaping how technology enables business success across North America. In this role, you will lead a diverse, multinational team of Application Managers, Business Analysts, Solution Architects, and Project Managers—driving the design, delivery, and continuous improvement of critical IT applications.

Responsible to ensure compliance with applicable external and internal regulations, procedures and guidelines.

You will oversee the full lifecycle of enterprise applications, ensuring they are aligned with business priorities, technology strategies, and operational excellence standards. This opportunity offers a unique blend of leadership, strategy, and execution—empowering you to influence digital transformation, optimize performance, and deliver tangible business value. If you enjoy working in a collaborative environment where innovation, ownership, and impact are valued, this is your chance to lead meaningful change at scale.

Govern applications across their full lifecycle—from onboarding to retirement
Ensure high-quality service delivery including incident, change, and release management
Maintain application performance, availability, and SLA compliance
Align application roadmaps with business needs and enterprise architecture
Drive user adoption through training and process standardization
Manage budgets, licenses, vendors, and third-party performance
Lead application retirement planning, including data archiving and risk mitigation
Maintain accurate documentation within CMDB and application registries
Responsible to ensure compliance with applicable external and internal regulations, procedures and guidelines.

5+ years of experience in application management or IT service delivery
Strong knowledge of ITIL 4 processes and service management tools (e.g., ServiceNow)
Experience working with global, cross-functional teams
Understanding of software development lifecycles, integrations, and Agile/DevOps practices
Familiarity with engineering, manufacturing, or PLM systems
Bachelor’s degree in Engineering, Computer Science, Information Systems, or equivalent experience

Join a global leader advancing sustainable energy solutions and innovation
Benefit from continuous learning, leadership development, and career progression opportunities
Be part of an inclusive, collaborative culture that values growth and impact