IT & Applications Support Engineer

United Kingdom·Bristolmid

Customer SupportSupport Engineer

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Quick Summary

Overview

Who we are: HLK are an IP powerhouse comprising over 200 people in 5 locations, providing a full suite of IP services advising across the globe and in all technical and scientific disciplines.

Technical Tools

Customer SupportSupport Engineer

Who we are:
HLK are an IP powerhouse comprising over 200 people in 5 locations, providing a full suite of IP
services advising across the globe and in all technical and scientific disciplines. We secure intellectual property rights for our clients, who are at the forefront of technological development in the electronics, engineering, chemical and biotechnology sectors.

Why work for HLK:
Our clients expect only the best from us and that is what we deliver. The work here is progressive and challenging yet rewarding. We’re aware that our people are at the heart of everything we do, it’s why we invest in each employee’s professional development, run a yearly wellbeing programme, and not only listen to feedback, but act on it.

You will be responsible for:
As part of the IT Services Team, this role will provide crucial day to day support to our colleagues on both our Microsoft 365 and in-house systems.

IT support:

Manage helpdesk queues to ensure timely resolution of issues
Provide hardware support for our fleet of laptops and docks/monitors
Mobile phone support for corporate iPhone users, and assist with accessing company resources on personally owned devices
Assist with network connectivity issues
Manage AD/Azure AD user accounts for starters/leavers
Ensure our asset management database is constantly kept up to date
Provide new users with a basic IT induction
Manage Microsoft Exchange Online / Teams groups and distribution lists
Provide IT assistance for equipment rollouts / office refurbishments
Provide IT assistance for our meeting room equipment.

Application support:

Provide triage support for our internal automated processes
Assist colleagues with issues using our main systems
Support our end-users with Microsoft 365 applications
Maintain our helpdesk system (adding categories etc)
Assist with our Phishing awareness system.

About you
We are looking for an organised individual with a keen eye for detail and a good technical background. The ideal candidate will have excellent communication and problem-solving skills, be willing to embrace new technologies such as automation/AI and have the appetite to incorporate them into their role.

This role would ideally suit an IT Support Engineer with a minimum of three years of supporting general IT and user applications and two years of 2^nd line support.

Required - at least 3 years of hands-on experience with:

Active Directory administration
Windows 11 / Microsoft 365 user support
Laptop hardware maintenance
Use of a ticket-based helpdesk system
Strong problem-solving and troubleshooting skills
Excellent customer-focussed communication and collaboration abilities
Video Conferencing Equipment.

Advantageous:

Experience of Azure and Azure AD
Relevant Microsoft / CompTia qualifications

Apple iPhone / iOS experience
Power Automate
Software systems testing
ITIL.

HLK offers a great work/life balance, a friendly and supportive working environment with the opportunity of hybrid working. Travel may occasionally be required to our offices in London / Leeds / Munich or Glasgow.

To apply, please click on the ‘Apply for this job’ button and follow the instructions. If you would like to discuss this role further, please contact us at careers@hlk-ip.com. Please note we do not accept applications from job boards, please apply directly on our website to be considered.