Product Manager, Fulfillment & Delivery

Hone is an online medical clinic at the forefront of transforming healthcare and enhancing longevity. We use cutting-edge scientific advancements to empower men and women to take control of their health and unlock their full potential. Our people are the heart of everything we do and drive our success. We approach every project through our brand values:

• Fight for the Customer
• Execute Ruthlessly
• Communicate Candidly, Clearly, and Kindly
• Collaborate Selflessly
• Practice Calculated Risk-Taking
• Maximize Joy and Gratitude

Hone has been fully virtual from day one and will continue to be a remote-first employer.

Our ideal candidate is a mission-driven, motivated multi-tasker who is invested in work that is fulfilling and impactful. They embrace change and tackle challenges with enthusiasm. They have an “all-in” disposition towards work, understanding that we are a fast-paced, high-growth organization with evolving priorities. They can excel at both independent tasks and collaborative work, leading with clear and candid communication. They exhibit humble leadership—the ability to drive initiatives forward while remaining excited about continuous learning and development opportunities. They feel strongly about being part of a team that advocates for people to live longer and better lives.

As Product Manager, Fulfillment & Delivery, you will own the systems, integrations, and operational processes that get every Hone patient their medications on time, every time. You will report directly to the Head of Product Management and partner closely with our engineering, pharmacy, clinical, and operations teams to build reliable, scalable fulfillment infrastructure across both Rx and non-Rx product lines.

• →Own the roadmap for Fulfillment & Delivery, spanning prescription writing and approval workflows, order creation and combination logic, pharmacy and carrier integrations, and the tooling that powers Hone’s pharmacy technology and operations teams
• →Own end-to-end medication delivery reliability, defining the metrics, building the visibility, and partnering across pharmacy operations, clinical operations, engineering, and finance to ensure every patient receives their medication on time, every time
• →Partner with engineering to design, specify, and ship reliable integrations with DoseSpot, pharmacies, supplement vendors, and shipping carriers
• →Define and track KPIs including first-fill and refill on-time delivery rates, time to first fill, order failure and error rates, and manual operational hours
• →Identify and prioritize opportunities to automate manual fulfillment workflows
• →Measure the success of launched features and develop data-driven solutions for improvement

• 4+ years of product management experience, ideally as a PM working closely with backend systems, third-party integrations, and operational teams
• Strong technical fluency - comfortable reading API docs, writing integration specs, and partnering closely with engineers on architecture decisions
• Experience shipping fulfillment, supply chain, pharmacy, or logistics products. Healthcare or DTC pharmacy experience preferred
• Experience owning operational reliability metrics end-to-end
• Analytical mindset with demonstrated ability to use data to drive product decisions and measure success
• Self-starter who proactively identifies opportunities to improve the product and user experience
• Experience managing complex cross-functional projects involving engineering, design, and operational teams
• Excellent communication and leadership skills