Crisis Worker

For more than 60 years, PRS, now HopeLink Behavioral Health, has provided comprehensive and specialized support to individuals and families living with behavioral health challenges or facing a life crisis. We envision a society where hope is universal. Through access to quality behavioral health, crisis intervention, and suicide intervention services, we foster an inclusive community in which everyone can attain wellness and a genuine sense of belonging.

Crisis Worker's provide emotional support to persons and families who are in crisis via the telephone, text message, or online chat. The Full-Time Crisis Worker will be scheduled 40 hours per week.

• 3 shifts available: Mornings, Evenings, and Overnights
• Remote

• Respond to people reaching out for crisis support through our crisis services (voice, chat, and text): greeting clients, using active listening, and establishing rapport by being accepting, empathetic, objective, non-judgmental, non-directive, and responsive to the feelings of the callers or texters.
• Explore the person in crisis experiences and feelings using feeling oriented, responsive language; following established protocols; identifying warning signs; and assessing the degree of safety and risk.
• Provide confidential contacts and ensure that any information shared by the person in crisis is kept confidential.
• Provide referrals to appropriate resources; engage 9-1-1 for emergency medical treatment and/or police intervention, using required assessments and policy guidance.
• Accurately document crisis contact interactions in correct contact reports.
• Participate in educational opportunities provided by and through HopeLink to stay current on job-related knowledge; a minimum of 5 hours of refresher training post initial 120+-hour training is required.
• Complete administrative tasks as assigned by the Shift Supervisor.

• Adaptability to changes in environment and situations
• Strong and effective communication skills, ability to speak clearly and easily understood via the phone and online
• Dependability with attendance and punctuality guidelines
• Interpersonal relationship skills by maintaining confidentiality and dignity of self and others
• Professionalism by following through with commitments and treating others with respect
• Teamwork and contributes to building a positive team, gives and welcomes feedback

• Must have successfully completed mandatory 120+-hour HopeLink Crisis Services Crisis Worker Training.
• Ability to support people in crisis using voice, chat, and text, as assigned. Willing to work across different service areas based on program needs.
• Computer experience and proficient typing skills.
• Ability to remain alert on scheduled shifts; experience working swing shifts preferred for overnight positions.
• Demonstrated knowledge and ability to make sound decisions under pressure.
• Understanding of confidentiality and privacy issues within a crisis center program.
• High degree of empathy toward the people we serve and demonstrated knowledge of distress tolerance and coping skills.

• Respond to crisis contacts in a professional manner following established protocols.
• Maintain the confidentiality and privacy of information provided by persons in crisis.
• Respond to clients in way that is accepting, empathetic, objective, non-judgmental, non-directive and responsive to the feelings of callers.
• Adhere to the assigned shift schedule and follow program procedures when requesting coverage for an assigned shift.
• Complete contact reports for each interaction by the end of each contact.
• Attend and participate in scheduled staff meetings and supervision.
• Fulfill the required minimum of at least 5 hours of refresher training post initial 120+-hour training.

The above statements reflect the usual responsibilities and principal functions of the position and shall not be construed as a complete description of all the work requirements that may be inherent or added to the position.

If you're passionate about helping people achieve mental wellness, we encourage you to apply!