IT Operations Automation Engineer (100% Remote - USA)

The IT Operations Automation Engineer is a technical solutions expert responsible for developing, facilitating, and overseeing automation for Hopper IT. This role requires a "first-principles" thinker who can deconstruct technical challenges into their base elements and rebuild them with automated logic to drive operational maturity.

• Build and maintain critical automation platforms, such as an Automation Service Gateway, to standardize how services are exposed and secured within IT Operations.

• Proactively identify opportunities for automation and develop new processes following best practices for development, test, and implementation.

• Partner with stakeholders to replace manual workflows with scalable, compliance-driven systems.

• Provide Tier 2 and 3 support and troubleshooting, coordinating with vendors and internal teams when elevated support is required.

• At least 4 years of experience in a similar role.

• Proven experience developing scripts in Python, Terraform, or Bash.

• Solid understanding of GCP, Okta (APIs and Orchestrator), and Google Workspace.

• Knowledge of professional best practices for the full SDLC, including coding standards, code reviews, source control management (GitHub), and build processes.

Billions of dollars worth of travel and travel fintech are sold through Hopper and HTS’ channels every year.

Our fintech products – including Cancel for Any Reason and Flight Disruption Assistance – have exceptionally strong CSAT because the terms are always clear, and customers receive instant, no-questions-asked resolutions.

Almost 30% of our app customers purchase at least one fintech product when making a booking; and consumers are 1.6x more likely to repurchase if they add fintech to their booking vs if they booked just travel.

Given the success of its fintech products, Hopper launched a B2B initiative, HTS (Hopper Technology Solutions), which represents more than 75% of the business.

Through HTS, any travel provider (airlines, hotels, banks, travel agencies, etc.) can integrate and seamlessly distribute Hopper’s fintech or travel inventory on their direct channels. As its first HTS partnership, the company partnered with Capital One to co-develop Capital One Travel, a new travel portal designed specifically for cardholders. Other HTS partners include Air Canada, Uber, CommBank, Nubank, Flair Airlines and many more.

Hopper has been named the #1 most innovative company in travel by Fast Company Hopper has been downloaded over 120 million times and continues to have millions of new installs each month. Hopper is now the #3 largest online travel agencies in North America and 70% of our app customers are Gen-Z and millennials travelers.

Hopper has raised over $750 million USD of private capital and is backed by some of the largest institutional investors and banks in the world. HTS is primed to continue its growth as the leading travel ecommerce provider in a $1 trillion online shopping category. The Hopper app and website will also continue to be the preferred travel provider for Gen Z and Millennials..

Come take off with us!

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