Business Operations Specialist

• Manage end-to-end program operations to deliver agreed savings targets and operational KPIs.
• Coordinate moderately complex Service Supply Chain activities, including demand planning, ROI analysis, pricing, purchase order requests, delivery scheduling, and operational readiness.
• Track operational performance, identify gaps, and coordinate corrective actions with the relevant owners.
• Support the validation and approval of partner spend in accordance with established controls and timelines.

• Govern service partner and vendor performance against agreed cost, quality, turnaround time, and service-level targets.
• Conduct regular performance reviews with partners, vendors, internal stakeholders, and management teams.
• Manage operational escalations and drive timely resolution through structured problem-solving and clear follow-up actions.
• Maintain positive and professional working relationships with internal teams and external partners.

• Analyze performance data, operational trends, and cost impacts to support business decisions.
• Prepare monthly and ad hoc KPI reports, dashboards, management slides, and business updates.
• Provide clear insights, recommendations, and action tracking based on data analysis.
• Maintain accurate and well-governed program documentation and SharePoint content.

• Collaborate with internal stakeholders and cross-functional teams across India and APJ to achieve program objectives.
• Facilitate regular operational meetings, document decisions, and follow up on owners and due dates.
• Identify process improvement opportunities and develop practical recommendations for implementation.
• Support project and program initiatives that improve operational efficiency, governance, and customer outcomes.

• Bachelor’s degree in supply chain, Business, Logistics, Operations, or a related discipline.
• Above 5 years of experience in supply chain, service supply chain, business operations, or a related field.
• Hands-on experience in partner or vendor operations management is essential.
• Experience in program or project management is preferred; PMP certification is an advantage.

• Good understanding of supply chain and service supply chain processes.
• Strong analytical and problem-solving skills, with the ability to convert data into actionable insights.
• Strong written, verbal, and presentation skills, including the ability to communicate effectively with cross-functional and management stakeholders.
• Advanced proficiency in Microsoft Excel and PowerPoint; experience preparing dashboards and management reports is preferred.
• Ability to manage multiple priorities, work independently, and perform effectively in a complex and fast-paced environment.
• Positive work attitude, strong ownership, and the ability to promote teamwork and collaboration.
• Knowledge of ERP systems; experience with SAP S/4HANA is an advantage.

• Customer- and results-oriented mindset with strong attention to detail.
• Effective meeting facilitation, stakeholder management, and follow-through.
• Comfortable working across countries, functions, and cultures within the APJ region.
• Continuous-improvement mindset and willingness to learn new processes and systems.

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