Customer Field Services Category Manager

This role is responsible for developing and executing category and sourcing strategies for Customer Field Services, including install, move, add, change, and decommission (IMACD) services, on-site customer support, break-fix repair, and related field-service capabilities. The Category Manager partners with business, operations, finance, legal, and regional stakeholders to translate service requirements into sourcing plans, supplier strategies, competitive commercial models, and executable contracts. The role proactively manages stakeholder expectations, leads or participates in planning activities and recurring governance forums, monitors supplier and category performance, and identifies opportunities to improve cost, service quality, delivery coverage, customer experience, and supply continuity.

Responsibilities

HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).

Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.

For more information, review HP’s EEO Policy or read about your rights as an applicant under the law here: “Know Your Rights: Workplace Discrimination is Illegal"