Pagewide Web Press Writing Systems Engineer

Pagewide Web Press Writing Systems Engineer Description - Job Description We are looking for an experienced engineer to join our Writing Systems Team within the Customer Assurance Organization. The main focus for this engineer will be supporting released products (inks, printheads, press platforms) through customer escalations and qualifications. In addition, this engineer will have particular focus on knowledge of mechanical subsystems such as paper path (tension control, rollers, print bars) and technical troubleshooting methods like fast Fourier transforms. This role will include significant customer-facing activities working together with HP services and R&D teams to enable and demonstrate a wide range of applications on HP PageWide Web Presses. Responsibilities * Investigate inkjet press system settings, designs, and providing solutions to ensure customer needs are met. * Support customers and service teams in achieving desired image quality, solving for complex interactions between Productivity-Image Quality-Durability and Cost per print * Document and communicate optimal settings and end-to-end configurations for customer applications and application development * Perform qualifications related to changes in ink, printhead, press HW, and press SW features * Support customer assurance programs during transition from R&D through wide customer adoption * Assess field presses during upgrades and installs for paper path and tension trends that would affect press productivity, runnability, and image quality. * Be familiar with latest features, SW releases, and hotfixes to ensure presses are ready to deliver optimal performance * Capture feedback and learnings from the field for communication to the rest of the organization Education and Experience * Bachelor's or Master's degree in Computer Science or Engineering fields * > 4 years working with Digital Printing technology. Experience in Packaging and Commercial presses is preferred * Desired experience interacting with customers * Demonstrated Problem solving experience Skills and Knowledge * Strong customer focus with desire to understand and find solutions to customer needs * Detail-oriented, desire and proven ability to use data and analytical methods to investigate/solve issues * Ability to work across the broader organization, local and remote, including R&D and Services organizations. * Highly motivated with technical and business challenges. Ability to understand and weigh both aspects of a situation, ultimately driving for an optimized solution. The pay range for this role is $93,400 to $143,800 USD annually with additional opportunities for pay in the form of bonus and/or equity (applies to United States of America candidates only). Pay varies by work location, job-related knowledge, skills, and experience. Benefits: HP offers a comprehensive benefits package for this position, including: * Health insurance * Dental insurance * Vision insurance * Long term/short term disability insurance * Employee assistance program * Flexible spending account * Life insurance * Generous time off policies, including; * 4-12 weeks fully paid parental leave based on tenure * 11 paid holidays * Additional flexible paid vacation and sick leave (US benefits overview [https://hpbenefits.ce.alight.com/]) The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law. Job - Engineering Schedule - Full time Shift - No shift premium (United States of America) Travel - 50% Relocation - Equal Opportunity Employer (EEO) \- HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s). Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence. For more information, review HP’s EEO Policy or read about your rights as an applicant under the law here: “Know Your Rights: Workplace Discrimination is Illegal"