House Attendant

ALOFT Santa Clara

175 rooms | 1,980 sq. ft. meeting/event space

Operations:

• Clean and maintain the cleanliness and appearance of the hotel lobby, hallways, public restrooms, and public areas of the hotel

• Deep cleaning assigned areas of the hotel

• Clean and maintain the appearance of the surrounding areas of the hotel, including the sidewalk, and stairs

• Deliver housekeeping items to guest rooms upon request from the Front Desk or Supervisor

• Greet each guest that you encounter in the hallways, lobby or public areas with “Good Morning” or “Good Afternoon” or “Good Evening”

• Quickly respond to guest requests in a timely and friendly manner

• Follow procedures for entering and leaving guest rooms

• Follow all instructions when filling spray bottles with cleaning chemicals, never mix chemicals

• Turn in keys and radio to the Housekeeping Department when shift ends

• Work in a safe manner to prevent injury to yourself, other staff members or our valued guests

• Maintain organization and cleanliness of Room Attendants closets, guest areas and Hotel facilities

• Report to work on time and in uniform, maintains personal hygiene.

• Other duties may be assigned.

Administrative & Communication:

• Communicate effectively with other departments (e.g., housekeeping, engineering, F&B) to ensure guest needs are met utilizing tools like Quore, Outlook, Hotel Radios to communicate.

• Communicate to Supervisor when recovering any and all lost and found items

• Watch for safety hazards and report them immediately to your Department Supervisor

• Follow up with guest requests/complaints.

• Experience in housekeeping or customer service preferably in a hotel setting such as Hilton, Marriott, Hyatt or other hotel brand preferred.

• Must have a flexible schedule and be available to work weekends, holidays and overnight shifts.

• Must have exceptional customer service skills.

• Must be authorized to work in the US.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear.  The employee is occasionally required to sit; stoop, kneel, crouch, or crawl; and taste or smell.  The employee must regularly lift and/or move up to 75 pounds. Specific vision abilities required by this job include close vision, distance vision, and ability to adjust focus.

HRI Lodging is an EOE M/F/DV

Position Disclaimer: This job description reflects the general nature and level of work performed in this role and is not intended to be an exhaustive list of all duties, responsibilities, or qualifications. Management reserves the right to modify, add, or assign duties as necessary to meet business needs.

HRI is an Equal Opportunity Employer and provides fair and equal employment opportunity to all employees and applicants regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, veteran status or any other protected status prohibited under Federal, State, or local laws. All employment decisions are based on valid job‐related requirements.