~17d ago

Collections & Disputes Specialist | Shared Services

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Requirements Summary

At least 3-5 years of experience in accounting, finance,

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~1 min read

→Manage daily operations for assigned customer accounts by tracking performance and reviewing financial data to meet collection goals
→Reduce exposure to bad debt by proactively following up on overdue receivables and assisting with order management when necessary
→Promptly escalate major account concerns or high-impact disputes to management to mitigate potential revenue risks
→Address customer inquiries across various communication channels in a timely and professional manner
→Assist with monthly and annual closing activities to support accurate financial reporting
→Update and maintain process documentation, SOPs, and account portfolio guides; provide training support when required
→Recommend and implement improvements to enhance collections and dispute resolution processes
→Ensure adherence to internal controls, SOX compliance, and applicable legal and regulatory requirements
→Contribute to special projects and perform additional responsibilities as assigned

~1 min read

At least 3-5 years of experience in accounting, finance, or a related field
Advanced Excel skills and hands-on experience with SAP
Experience collaborating with global stakeholders
Strong written and verbal communication abilities
Lean Six Sigma certification is a plus
Background in data management and process improvement initiatives is an advantage