Onsite Technical Support (Associate)

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Customer SuccessTechnical Support

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Quick Summary

Overview

Onsite Technical Support (Associate) Job Summary Provides hands-on technical support to employees at the organization's office and assists with workplace technology operations.

Technical Tools

Customer SuccessTechnical Support

Responsibilities

~1 min read

→ Provide onsite troubleshooting for computers, laptops, printers, peripherals, and network connectivity.
→ Install and configure hardware and software.
→ Support Microsoft 365 and user applications.
→ Assist with workstation deployment and replacement.
→ Troubleshoot basic network and connectivity issues.
→ Manage IT equipment inventory and device assignments.
→ Respond to onsite incidents and service requests.
→ Escalate complex technical issues.
→ Support meetings, conference rooms, and workplace technology when required.
→ Maintain accurate support records and documentation.