Gift Shop Attendant - Maryland

The Gift Shop Attendant is responsible for supporting the efficient and guest‑focused operation of the retail shop by ensuring merchandise is well‑maintained, transactions are processed accurately, and service standards are consistently upheld. This role plays a critical part in creating a positive shopping experience by maintaining a clean, organized, and welcoming environment while assisting guests with courtesy and professionalism. Your attention to detail, product knowledge, and commitment to high‑quality service directly contribute to revenue performance and reinforce the exceptional guest experience expected at Live! Casino & Hotel.

• Responsible for maintaining a friendly, courteous atmosphere in the Gift Shop at all times and assisting all guests whenever necessary
• Ringing up sales and giving correct change
• Responsible for keeping the Gift Shop clean and orderly
• Assisting in month-end inventory
• Ensure the safety and security of guest and others visiting the gift shop
• Other duties as assigned.

• Excellent communication
• Problem solving
• Product knowledge
• Listening skills
• Professionalism
• Time management
• Guest service

• Ability to stand for long periods of time without sitting or leaning.
• Ability to use hands and fingers to handle and feel; use hands and arms to reach, legs and feet to balance, stoop, kneel or crouch
• Ability to regularly lift and/or move up to 20 lbs and infrequently lift and/or move up to 40 lbs
• Ability to regularly utilize sufficient vision or other powers of observation to review documents and computer screens and organize documents and materials.

• A high school diploma or GED equivalent.
• Retail customer service training would be a plus
• At least One (1) – Two (2) years’ experience in a high-volume retail store with use if electronic cash register and variety in inventory.

• 24/7 high energy casino with over 300,000 sq. ft of gaming and entertainment space and approximately 3000 employees.
• Exposed to alcohol, cigarette and cigar smoke, bright lights, and loud noises.
• You will work in an environment where smoking is allowed.

Please note that this is a union position, and individuals in this role may be required to pay applicable union dues and fees.

We encourage Team Members to share their preferred shift availability, and we will strive to accommodate individual scheduling preferences whenever possible and consistent with business needs. Please note that this is a union-represented position and scheduling is governed by the applicable collective bargaining agreement. Team Members may be required to participate in shift bids, and shift assignments may change based on operational requirements and Team Member seniority.

Individuals chosen to be part of the Live! Team can expect:

• To be part of an exciting experience unlike any other in the market.
• To be given the power and responsibility to put service and community first.
• To come together as a strong team, while valuing and celebrating our diversity.
• To be given the tools, resources, and opportunity to grow in their career.
• To work hard and have fun.
• Live is a 24 hour /7 days per week high energy casino with a culture committed to fairness, teamwork, and most importantly FUN.
• The casino is large and fast paced, requiring the ability and energy to move about it with a true sense of urgency!
• Exposed to alcohol, cigarette and cigar smoke, bright lights, and loud noises.
• You will work in an environment where smoking is allowed.

#INDHIGH