Operations Manager (001-839)

• →Reviewing all client deliverables before they go out: quality control, copy accuracy, design consistency, and brand alignment
• →Managing and organising the team's workflow via Teamwork (project management, budgeting,  reporting, time tracking, utilisation schedules, account oversight)
• →Spearheading team meetings and directions
• →Overseeing and improving SOPs and project delivery processes
• →Supporting the delivery of websites across WordPress (Elementor preferred), Shopify, and Squarespace
• →Critiquing design and content work: flagging layout issues, font misuse, negative spacing, off-brand copy, and anything that shouldn't go to a client
• →Coordinating client communications using established templates, and managing client services and escalations professionally
• →Contributing to and overseeing email campaigns, social media packages, ads, and website copy
• →Supporting light HR and team coordination functions as required

• 10+ years of experience inside a creative or marketing agency: design, content, web delivery, or similar
• A background that spans multiple disciplines: graphic design (brand and print), digital content, web builds, content marketing, and paid or organic marketing
• Deep familiarity with WordPress ( Elementor) and WooCommerce, you know how to operate it.
• Experience with Shopify and ideally Squarespace
• A strong eye for design: you can walk into a layout and immediately identify what's wrong and how to fix it
• Exceptional attention to detail in copy
• Comfort with AI tools and an understanding of how they're being applied in modern marketing workflows
• Experience with Google Suite, Gmail, and project management platforms (Teamwork or similar)
• Exceptional communication skills, written and verbal, and the ability to manage clients and team members with professionalism
• High personal standards. You don't send out work you're not proud of.

This is a direct contractor engagement. You'll be available Australian Business Hours (AEST) work on a monthly retainer and manage your own schedule, equipment, and time off. Focus is on outcomes and quality of output.

This is a remote role that will be set up as an independent contractor engagement.

To ensure alignment and transparency, successful candidates will be expected to:

• Be available for meetings and collaboration during core [AEST or PHT] business hours
• Disclose any existing ongoing roles or client work
• Reflect this engagement on their LinkedIn profile (clearly marked as “Independent Contractor”)