Senior MSP Technical Lead / Solutions Architect (015 - 1273)

• Act as the senior technical authority across multiple client environments.
• Provide technical account management and build strong relationships with clients.
• Understand client requirements, provide technical recommendations and translate business needs into practical solutions.
• Lead and mentor L1, L2 and L3 engineers, providing technical direction on complex matters.
• Manage multiple clients, priorities and technical issues with minimal oversight.

• Design and implement end-to-end solutions across Microsoft, cloud, infrastructure, networking and cybersecurity environments.
• Work hands-on across Microsoft 365, Entra, Intune, Azure, Windows Server, networking, firewalls, backup and security.
• Assess existing client environments and recommend improvements to security, resilience, performance and efficiency.
• Ensure solutions are appropriately designed, documented and aligned with client requirements.

• Own technical projects from discovery and scoping through implementation, testing and handover.
• Develop implementation plans, coordinate technical resources and manage dependencies.
• Manage project risks, timelines and competing priorities across multiple client environments.
• Ensure successful handover into ongoing support.

• Take ownership of complex L3 escalations across infrastructure, cloud, networking, Microsoft and cybersecurity.
• Troubleshoot complex technical issues and determine the appropriate resolution based on urgency and business impact.
• Delegate or escalate where appropriate while maintaining ownership through to resolution.
• Identify recurring issues and recommend longer-term solutions.

• Identify security risks and recommend appropriate controls and improvements across client environments.
• Support cybersecurity projects, remediation and ongoing security initiatives.
• Identify opportunities to improve service delivery through automation, scripting and better technical processes.

• 7+ years of relevant IT experience, including senior technical leadership within an MSP environment.
• Strong hands-on experience across Microsoft 365, Entra, Intune, Azure, Windows Server, networking, firewalls, backup and cybersecurity.
• Strong experience designing end-to-end solutions across complete client environments.
• Experience owning and managing technical projects from discovery and scoping through implementation, testing and handover.
• Strong L3 escalation and complex troubleshooting experience.
• Experience providing technical account management across multiple clients.
• Experience leading and mentoring L1, L2 and L3 engineers.
• Strong client-facing communication skills, with the ability to explain technical solutions clearly to non-technical stakeholders.
• Strong commercial judgement and the ability to balance technical solutions with client and business requirements.
• Proven ability to manage multiple clients, projects and competing priorities with minimal oversight.
• Proactive approach to identifying technical risks and opportunities for improvement.
• Experience with PSA/RMM platforms such as ConnectWise, Autotask or Halo is highly desirable.
• Familiarity with IT Glue, Huntress, ThreatLocker and other cybersecurity platforms is advantageous.
• Automation and scripting experience is advantageous.
• Flexible to a future hybrid setup in Metro Manila.

The successful candidate will become a trusted senior technical resource within the business who can:

• Take ownership of complex technical issues.
• Manage several competing priorities without becoming overwhelmed.
• Communicate clearly and proactively with clients.
• Make sound decisions about what to resolve, delegate or escalate.
• Lead technical projects through to completion.
• Support and develop other technical staff.
• Identify opportunities to improve how the business delivers technical services.

This role will initially be fully remote through an Employer of Record (EOR) service, with the possibility of transitioning to a hybrid setup in the future, based in Ortigas.

To ensure alignment and transparency, successful candidates will be expected to:

• Disclose any existing ongoing roles or client work
• Reflect this engagement on their LinkedIn profile