Assistant Front Office Manager

Join us for this incredible opportunity at the 902-room Grand Hyatt Washington hotel.  Not only will you be part of a talented Front Office and Rooms team, you will also be part of a company that is one of Fortune's 100 Best Companies to Work For, for several years running! 

The Assistant Front Office Manager will have oversight over colleagues and guests, ensuring high levels of customer satisfaction and care.  

Responsibilities will include:

• Ensuring efficient guest registration, checkout, guest service, and telephone service, while ensuring all brand standards are being applied.
• Training and development of colleagues, payroll, scheduling, recognition, and coaching.
• Monitoring and maintaining the front office systems and equipment to ensure their optimum performance.
• Tracking guest satisfaction surveys and maximizing usage of the guest response tracking system.
• Providing training for entry level colleagues and supervisors.
• Developing and implementing controls for expense management.
• Utilizing labor management tools to schedule and control labor costs.

• Resolving problems and fostering open communication amongst the team.

   

• Coordinating activities with other hotel departments in order to facilitate increased levels of communication and guest satisfaction.

• Assisting in the daily maintenance of room inventory status to achieve optimal levels of revenues while maintaining high levels of guest experiences.

   

• Anticipating and resolving guest concerns.

   

• Manage additional revenue generating opportunities.
• Performing any other job-related duties as assigned.

• A true desire to satisfy the needs of others in a fast-paced environment
• Refined verbal and written communication skills
• Minimum of one year previous front office supervisory experience preferred
• Ability to work a flexible schedule any day of the week including nights and weekends
• Ability to handle cash responsibly and accurately