Manager - Application Service Group

Interactive Brokers Group, Inc. (Nasdaq: IBKR) is a global financial services company headquartered in Greenwich, CT, USA, with offices in over 15 countries. We have been at the forefront of financial innovation for over four decades, known for our cutting-edge technology and client commitment.

IBKR affiliates provide global electronic brokerage services around the clock on stocks, options, futures, currencies, bonds, and funds to clients in over 200 countries and territories. We serve individual investors and institutions, including financial advisors, hedge funds and introducing brokers. Our advanced technology, competitive pricing, and global market help our clients to make the most of their investments.

Barron's has recognized Interactive Brokers as the #1 online broker for six consecutive years. Join our dynamic, multi-national team and be a part of a company that simplifies and enhances financial opportunities using state-of-the-art technology.

Interactive Brokers Japan Pte. Ltd. is expanding its Application Service Group (ASG) within the New Accounts Department at our Japan location. We are searching for candidates with prior experience in the financial services industry, extraordinary attention to detail, and strong communication skills. The client service department liaises with Interactive Brokers' retail and Institutional clients.

The IBJ ASG is accountable for providing high-quality client service to our sophisticated retail clients, HNWIs, financial advisors, hedge fund operators, corporates, and other broker-dealers. We aim to facilitate client onboarding by providing account opening guidance while building and maintaining long-term client relationships as we expand our global service offerings. As part of the ASG, the successful candidate will be the first and most important impression new clients have of Interactive Brokers. 

• →Lead, mentor, and guide a team of Application Service Group (ASG) within the New Accounts Department
• →Oversee daily operations and allocate resources to prioritize tasks to ensure performance targets are consistently met
• →Correspond to inquiries and concerns externally with retail and institutional clients via in-person meetings, telephone, e-mail and online messaging, internally to sales representatives and Client service representatives;
• →Research and resolve a wide variety of client questions and/or issues on the account opening process            s;
• →Multitask with a strong emphasis on AML and KYC knowledge while dealing with incoming client queries;
• →Review and verify documentation and client information in compliance with Japan regulations
• →Learn all aspects of the IBKR brokerage platform and policy that offer alternatives to satisfy client concerns while complying with policies, practices and procedures;
• →Work closely with Legal and Compliance, Program Developers, and Project Managers to ensure compliance with new and existing procedures and regulatory requirements;
• →Ability to identify, analyze, and escalate complex issues;
• →Excellent troubleshooting and problem-resolution skills;
• →Taking personal responsibility for identifying client needs while providing a high-value experience;
• →Efficient, self-motivated and hard working in a dynamic and fast-paced environment; and
• →Work closely with other New Account teams and the Risk Assessment Team to ensure all financial crime risks are reviewed and evaluated.

• Bachelor's degree
• Experience:  2-3 years in Client Service and/or Financial Service preferred with supervisory experience a plus.
• Native in Japanese and good written and oral communication skills in English;
• Minimum of 2 years experience and familiarity, preferably gained in brokerage or corporate banking. Demonstrates knowledge in handling client concerns and issues with tact and diplomacy;
• Strong research, investigatory, and problem-solving skills;
• Able to multitask various projects and firm initiatives;
• Ability to work independently and effectively as part of a team while handling multiple tasks and responsibilities simultaneously.