Production Supervisor

ID Logistics (IDL), a global leader in third-party logistics, combines entrepreneurial spirit with a dedication to operational excellence. We were founded in Orgon, France, and have a US base in Scranton, PA. We accelerated growth in 2022 after merging with Kane Logistics just three years prior. Now operating as ID Logistics US, we provide comprehensive supply chain solutions across 50+ sites, powered by over 7,000 team members within the United States. With a global workforce of over 38,000 experts and 84 million square feet of facilities across over 400 sites, we’re transforming logistics, and this is just the beginning!

The B2C Production Supervisor is responsible for managing the workflow of their team or department by assigning tasks, supporting staff, monitoring results and reporting to senior management. They contribute to the efficiency of their department by reviewing and improving processes and setting targets for their teams. A supervisor is also responsible for coaching, resolving issues and serving as a link between subordinates and upper management.

• →Follows established operational procedures for activities such as verification of incoming and outgoing shipments, handling, and disposition of materials, and keeping warehouse inventory current.
• →Primarily responsible for ensuring training is completed (OSHA equipment, compliance, etc.) and records are maintained for a variety of needs including OSHA, customer, and other audits.
• →Manages key operational requirements within the budget and according to customers’ requirements.
• →Meets and exceeds customer satisfaction through strong understanding of customer expectations, meet and exceeds KPI goals.
• →Addresses and helps resolve customer complaints both verbally and written directly and indirectly.
• →Set goals for performance and deadlines in ways that comply with company’s plans and vision and communicate them to subordinates.
• →Completes operations by developing schedules, assigning and monitoring work, gathering resources, implementing productivity standards, resolving operations problems, maintaining reference manuals, and implementing new procedures.
• →Monitor employee productivity and provide constructive feedback and coaching.
• →Receive complaints and resolve problems.
• →Maintain timekeeping and personnel records by inputting payroll data (hours, comments) for hourly direct reports daily and approving weekly.
• →Ensure adherence to legal and company policies and procedures and undertake disciplinary actions if the need arises.
• →Maintains safe and healthy work environment by establishing and enforcing organization standards and adhering to legal regulations.
• →Able to handle accident handling (injury management, witness statements, reporting and investigation).
• →Follow corporate and site-specific Good Manufacturing Practices and report noncompliance when observed.
• →Observe all company safety rules and assist in enforcement as appropriate.
• →Will manage 30-50 associates in B2C, B2B and BTQ.

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• High School Diploma or GED; BS/BA in Logistics/Supply Chain, general business relevant field is preferred; or equivalent combination of experience and education.
•  At least three years proven experience as supervisor or relevant role in a distribution, 3PL or warehouse environment.
• Proven experience with problem solving skills, troubleshooting and analysis, and taking initiative
• Strong conflict resolution skills
• Excellent communication and interpersonal skills
• Relationship building and customer facing experience
• Bilingual in Spanish, both read and write

• Experience with 5S and continuous improvement programs.
• Strong knowledge of MS Office and WMS software.
• Experience with time keeping; ADP is a plus.
• Experience managing a team of 30+ associates a plus