31mo ago

TECHNICAL SUPPORT - BOSS REVOLUTION

Guatemala·Guatemala CityTechnical Supportmid
Customer SuccessTechnical Support
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Quick Summary

Overview

We are always looking for a bilingual or tri-lingual (Eng/Spn) / Eng/Spn/French) technical support representative with technical training, experience, and education to support our retailers, consumers, and employees.

Technical Tools
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We are always looking for a bilingual or tri-lingual (Eng/Spn) / Eng/Spn/French) technical support representative with technical training, experience, and education to support our retailers, consumers, and employees.
As a Technical Support Representative, you will be responsible for providing technical assistance and support to retailers utilizing our range of products and services. You will play a critical role in ensuring the smooth operation of computer systems, scanners, printers, and our proprietary money transfer portal, resolving technical issues promptly and efficiently.
  •  Take calls from Retailers and Customers experiencing technical issues·        
  • Troubleshoot the issue over the phone·        
  • Log all calls and solutions·        
  • Report reoccurring issues to your supervisor·        
  • Installs, modifies, and makes minor repairs to computer hardware and software systems.·        
  • Resolves tickets·        
  • Installs software and necessary applications for workflow.
  • Trains users on new software in person or through a variety of tutorial channels, including self-guided training videos, user manuals, and digital instruction pages, often in collaboration with technical writers.        
  • Prepares reference material for users by drafting operation instructions
  • Excellent problem-solving and troubleshooting skills.
  • Experience working with computers·        
  • Strong communication skills·        
  • The ability to communicate technical information in an accessible manner to non-technical employees.       
  • A process improvement mindset.      
  • Software maintenance and testing capability.        
  • Basic knowledge of networking principles and operating systems. 
  • Customer-service focus.        
  • Collaborative mindset.        
  • Hands-on problem-solving ability.
  • High School Diploma
    •  
  • 85% of English Proficiency 
  • Software and Hardware knowledge 
  • Prior experience in tech support, desktop support, or a similar role.
  • Customer Service and Tech Support Experience (Must)
  • Excellent communication skills (written and spoken)
  • Patient, helpful, empathetic, good listener & professional 
  • Attention to detail and good problem-solving skills.
  • Experience with remote desktop applications and help desk software. (Desired)
  • Goals and people oriented
    • WE OFFER:
    Competitive salary
    Bonuses
    A great and positive workplace
    Parking Subsidy
    Life and Medical Insurance
    Benefits and Discounts
    Growth opportunities
    Benefits by law (Bono 14, Aguinaldo, IGSS, IRTRA, Vacations)

    Location & Eligibility

    Where is the job
    Guatemala City, Guatemala
    On-site at the office
    Who can apply
    GT
    Listed under
    Guatemala

    Listing Details

    Posted
    March 18, 2024
    First seen
    March 26, 2026
    Last seen
    October 12, 2026

    Posting Health

    Days active
    199
    Repost count
    0
    Trust Level
    31%
    Scored at
    October 12, 2026

    Signal breakdown

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    Employees
    5
    Founded
    2019
    Domain
    Jobs
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    TECHNICAL SUPPORT - BOSS REVOLUTION
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