Restoration Mitigation Project Manager

Ca-Northridge-mid

OperationsProject Manager

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Quick Summary

Key Responsibilities

To provide extraordinary care while serving people in their time of need. Mission: To provide opportunities for great people to deliver Best in Class results.

Requirements Summary

General ManagerDirect Reports: 5+ Technicians Why

Technical Tools

OperationsProject Manager

Compensation and Benefits:

$34 - $57/hr a year based on experience, qualifications, and certifications
Bonus based on profit performance
Leadership Development - our company grows from the inside. If you are motivated to grow your career, ask about participation in our leadership development opportunities
Paid training
Health, dental, and vision benefits available
PTO, sick days, and holidays
401k match
Company phone, laptop and assigned vehicle provided
Referral program
Great culture and team dynamic

Reports To: General Manager
Direct Reports: 5+ Technicians

Why Join The Team? Paul Davis is an industry leader in restoration and reconstruction for insurance providers and commercial properties throughout the United States and Canada celebrating 60 years in business this year. We are growing locally and have career opportunities for individuals who want purpose out of their work. We love creating an opportunity for our team members, providing industry training and giving Mitigation Managers the opportunity to become experts in the field through certifications and Paul Davis University.

Built upon principles of customer service, dynamic decision-making and leadership, we have the tools to continue our rapid growth. Our team puts emphasis into living our Vision, Mission and Values to be more than just a service provider – our Mitigation Managers are leading their teams to be first on site after disasters strike (i.e. floods, fires) and will be directing the mitigation crews to restore the property. You are essential to coordinate teams effectively and ensure that jobs are performed profitably.

Values: Deliver what you promise. Respect the individual. Have pride in what you do. Practice continuous improvement.

Vision: To provide extraordinary care while serving people in their time of need.

Mission: To provide opportunities for great people to deliver Best in Class results.

Qualifications (Requirements):

**INSURANCE/TPA RESTORATION INDUSTRY experience REQUIRED**
3+ years mitigation management experience required, including team management and development
Adept at managing insurance compliance and working within carrier and TPA parameters
Proficiency with mitigation software including MICA/Mitigate, Symbility, Xactanalysis, Dash, etc.
IICRC certifications (WRT, ASD, FSRT) or equivalent preferred
Proficiency with estimating software (Xactimate and Symbility) a plus
Fluent in English, Spanish preferred
Dedication to customer service
Ability to work nights/weekends and overtime as needed
Valid driver's license with a clean record

Job Responsibilities:

Ensuring the teams' performance of water and fire mitigation, mold remediation, trauma/bio-hazard clean up, tarping, and board up services are in accordance with Paul Davis and industry specifications.
Lead, train, and develop the mitigation team and ensure readiness at all times to respond to meet customer's needs and exceed expectations.
Ensure jobs and estimates achieve or exceed timing and margin requirements.
Meet clients and adjusters on site to assist in issue resolution and provide mitigation expertise and guidance.
Re-inspect job sites for quality control.
Issue resolution - be the point of contact for customers if they have any questions and/or concerns and resolve those in effective and timely manner.
Maintain inventory of clean, properly stocked and organized trucks along with all company equipment.
Be accessible to mitigation team and office team by phone, Teams, and email.
Assist other team members when needed and foster a positive working relationship with other departments.
Focus and dedication to providing excellent customer service - be a great representative of our brand!

Please apply if you think you have what it takes to serve others and deliver a world-class service when others need it the most. We are looking forward to discussing this opportunity with you.

We support and hire Veterans and we are an Equal Opportunity Employer!