Associate Customer Success Manager

impact.com is the world’s leading commerce partnership marketing platform, transforming the way businesses grow by enabling them to discover, manage, and scale partnerships across the entire customer journey. From affiliates and influencers to content publishers, brand ambassadors, and customer advocates, impact.com empowers brands to drive trusted, performance-based growth through authentic relationships. Its award-winning products—Performance (affiliate), Creator (influencer), and Advocate (customer referral)—unify every type of partner into one integrated platform. As consumers increasingly rely on recommendations from people and communities they trust, impact.com helps brands show up where it matters most. Today, over 5,000 global brands, including Walmart, Uber, Shopify, Lenovo, L’Oréal, and Fanatics, rely on impact.com to power more than 225,000 partnerships that deliver measurable business results.

As an Associate Customer Success Manager (ACSM), you will be the driving force behind the growth and retention of our small and medium-sized customer portfolio. You’ll act as a dedicated client advocate and product expert, solving complex partnership challenges and providing vital operational support to our enterprise accounts. This is an exciting opportunity to master the impact.com platform while helping global brands scale their partnership ecosystems through innovation and collaboration.

• →Manage and grow a dedicated portfolio of small and medium-sized customers to drive long-term retention and platform adoption.
• →Provide expert account operations support for select Enterprise customers, ensuring their complex needs are met with precision.
• →Deliver comprehensive platform training and consult on ad tracking, reporting, and finance configurations to empower our users.
• →Collaborate across functional teams to develop bespoke solutions that align with client goals and solve their most pressing business problems.
• →Lead escalation management by tracking open issues and coordinating with internal teams to provide transparency and swift resolutions.
• →Act as a product champion by staying ahead of core functionality and partnership marketing fundamentals to offer strategic guidance.

• 1+ years of experience in Affiliate, Partnerships, or Digital Marketing.
• 1+ years of experience in a client-facing role with a strong service-oriented approach.
• Strong communication skills and the ability to act as a trusted advocate for your customers.
• A passion for learning and a self-motivated drive to become a technical expert in SaaS tools.
• A collaborative mindset with the attention to detail required to juggle multiple accounts in a fast-paced environment.

• Previous experience working within a SaaS company.
• A Bachelor's or Master's degree in a related field.