Customer Success Manager

impact.com is the world’s leading commerce partnership marketing platform, transforming the way businesses grow by enabling them to discover, manage, and scale partnerships across the entire customer journey. From affiliates and influencers to content publishers, brand ambassadors, and customer advocates, impact.com empowers brands to drive trusted, performance-based growth through authentic relationships. Its award-winning products— Performance (affiliate), Creator (influencer), and Advocate (customer referral)—unify every type of partner into one integrated platform. As consumers increasingly rely on recommendations from people and communities they trust, impact.com helps brands show up where it matters most. Today, over 5,000 global brands, including Walmart, Uber, Shopify, Lenovo, L’Oréal, and Fanatics, rely on impact.com to power more than 225,000 partnerships that deliver measurable business results.

As a Customer Success Manager, you will be an incredible product expert! This involves utilizing our software suite to build stronger & more successful marketing campaigns. Portraying good business sense, a solid understanding of the digital ecosystem and being a critical thinker will have you shining and growing every day at Impact.

• →Delivering world-class support to our top clients.
• →Maintain a balanced proactive/reactive relationship with your assigned accounts.
• →Dedicated duties include account monitoring, regular check ins and relationship building.
• →Reactive duties include training, product support, and appropriate delegation when technical issues and feature requests arise.

• 2+ years experience in customer success/account management in the affiliate or performance marketing sector
• In-depth understanding of the affiliate/partnership ecosystem
• Bachelor's Degree in Business, Marketing or related field
• Consistent track record of providing stellar support to customers.
• Solid understanding of the digital marketing ecosystem
• Healthy dose of initiative and the ability to remain flexible
• Detail-oriented and able to efficiently prioritize tasks
• Be a critical thinker and an inventive problem-solver
• Professional interpersonal skills
• Enthusiastic teammate
• Phenomenal conflict resolution skills
• Excellent time management skills