Global Billing Operations Specialist

impact.com is the world’s leading commerce partnership marketing platform, transforming the way businesses grow by enabling them to discover, manage, and scale partnerships across the entire customer journey. From affiliates and influencers to content publishers, brand ambassadors, and customer advocates, impact.com empowers brands to drive trusted, performance-based growth through authentic relationships. Its award-winning products—Performance (affiliate), Creator (influencer), and Advocate (customer referral)—unify every type of partner into one integrated platform. As consumers increasingly rely on recommendations from people and communities they trust, impact.com helps brands show up where it matters most. Today, over 5,000 global brands, including Walmart, Uber, Shopify, Lenovo, L’Oréal, and Fanatics, rely on impact.com to power more than 225,000 partnerships that deliver measurable business results.

As a Global Billing Operations Specialist, you will play a critical role in ensuring accurate, timely, and compliant invoicing for our global customer base. 

In this role, you will act as a high-level partner and primary interface for clients resolving complex billing issues. Additionally, you will have the opportunity to recommend, champion, and implement process improvements that drive self-service capabilities and elevate client satisfaction.

• All Global Advertisers are billed accurately and timeously as per their service level agreements
• Capturing data accurately and timeously within various internal information systems
• All credit memos, manual invoicing, accounting adjustment are executed on a timely basis for our global offices
• All client finance tickets/queries created by business are dealt with in a timely manner
• Support the Associate Manager, Billing Engine & Contracts Admin, in driving new initiatives across the billing & contracts administration lifecycle

• Client and company Audit Requests, Month-end and Year-end reporting
• Act as a knowledge resource for both internal and external stakeholders.
• Provide finance specific training as needed

• Review and manage the processing of global finance tickets and queries out of the Cape Town Office as they are logged, as well as providing timely updates and responses to internal stakeholders
• Daily processing of Billing through the different internal systems and vendor platforms
• Interact with Operations, Engineering and Customer Support to resolve billing issues and client requests as required
• Respond to finance related customer requests in a timely and accurate manner
• Manually invoice customers as required within the billing system
• Ensure process documentation is refined and updated regularly
• Complete monthly reporting as required
• Assist in the financial setup of Accounts within the Billing Engine system
• Assist in compiling audits specific to certain customers
• Training in finance/billing areas of the system for CSM Teams as required – continuously be a part of the company training program

• 3+ years of working experience in an enterprise billing environment and/or high tech environment within finance and customer service departments
• Global billing experience that worked with regional managers will be advantageous
• Experience using Salesforce, NetSuite or Jira will be advantageous
• Tertiary level qualification in Accounting/Commerce/Business Administration
• Strong knowledge of Google Suite, Microsoft 365 and AI applications are advantageous

• Strong organization and time management skills
• Excellent written and verbal communication skills along with excellent negotiation skills
• Flexibility and ability to manage multiple, competing priorities to completion, on time and within budget constraints

• Ability to digest and synthesize information from multiple sources and make dispassionate assessments of what needs to be done
• Work with cross functional operations teams and internal commercial stakeholders

• Excellent written and verbal communications skills with the ability to effectively facilitate and communicate through influence and negotiation at operational levels of the organization

• A positive can-do attitude and a willingness to learn new processes and procedures
• Ability to work in a fast-paced, high-pressured and high responsibility environment
• Ability to work as a team player and to work with minimal supervision
• Demonstrated high-level of maturity and confidentiality
• Problem solver, results oriented, timeliness, attention to detail and accuracy
• Ability to analyze, interpret and report on high volumes of data on a Global level
• Strong Communication skills
• Attention to detail / Accuracy
• Time & Task Management
• Urgency
• Accountability
• Innovative Thinker