Head of Global Customer Enablement

The Head of Global Customer Enablement is responsible for defining the strategy, vision, and roadmap for all onboarding and continuous education programs within the Success organization with the ultimate goal of elevating the customer experience and driving measurable growth in our customers’ businesses. 

The leader will oversee the team's portfolio of enablement programs—including learning support, materials development, presentations, ongoing coaching, and product adoption tracking with critical focus in delivering AI enablement, Supply Diversification with focus on Creator and planning the Success Growth Summit. 

This person manages and mentors a group of enablement professionals who are responsible for supporting all customer-facing commercial teams (Customer Success, Partnership Development, Onboarding, and Customer Solutions)

• 7+ years of experience in a customer success, sales enablement, or learning and development role, with at least 4 years in a management capacity (SaaS/B2B/Digital experience is a significant plus).
• Demonstrated experience managing large-scale events or programs, from conception to completion.
• Proven track record of designing and delivering successful enablement programs for a B2B SaaS company.
• Deep understanding of customer success principles and best practices.
• Excellent communication, presentation, and facilitation skills.
• Strong instructional design and content development skills.
• Data-driven and analytical mindset with a focus on measuring the impact of enablement initiatives.
• Ability to thrive in a fast-paced, high-growth environment.
• Bachelor's Degree or above in a relevant field (e.g., Corporate Training, Business, Psychology, Sociology) is required, or equivalent experience. An advanced degree or educational/teaching experience is a plus.

*This is the pay range the Company believes is equitable for this position at the time of this posting. Consistent with applicable law, compensation will be determined based on the skills, qualifications, and experience of the applicant along with the requirements of the position, and the Company reserves the right to modify this pay range at any time.