Integration Engineer

impact.com is the world’s leading commerce partnership marketing platform, transforming the way businesses grow by enabling them to discover, manage, and scale partnerships across the entire customer journey. From affiliates and influencers to content publishers, brand ambassadors, and customer advocates, impact.com empowers brands to drive trusted, performance-based growth through authentic relationships. Its award-winning products—Performance (affiliate), Creator (influencer), and Advocate (customer referral)—unify every type of partner into one integrated platform. As consumers increasingly rely on recommendations from people and communities they trust, impact.com helps brands show up where it matters most. Today, over 5,000 global brands, including Walmart, Uber, Shopify, Lenovo, L’Oréal, and Fanatics, rely on impact.com to power more than 225,000 partnerships that deliver measurable business results.

As an Integration Engineer, you will be responsible for learning impact.com’s technology and to assist with proposing and implementing technical solutions for our clients on the company’s SaaS  platform. Responsible for project management and execution during the onboarding phase, and supporting customers with migration-related work throughout onboarding. Working alongside the Client Success and other internal teams, you will interact  with clients (business and technology), answering questions about the integration process, best practices  and impact.com’s technology with the goal of getting clients live with their implementations in a timely  manner.

• →Keep up-to-date with impact.com’s technology and industry updates 
• →Design solutions & drive technical implementation of new and existing impact.com clients • Lead technical conversations to scope and propose best solution based on clients’ business  needs 
• →Develop and contribute to platform’s technical integration documentation 
• →Work hand-in-hand to provide customers with a best-in-class streamlined onboarding experience 
• →Provide customers with basic training and guidance on platform usage during the onboarding phase, and offer necessary assistance and support to customers with migration needs.
• →Troubleshoot client issues as encountered during the onboarding process

• Bachelor’s degree in Computer Science, Engineering, Science, Maths or Science or Commerce related discipline
• 2-4 years working in a tech-focused role at a digital marketing or technology focused company. Familiarity of affiliate and/or digital marketing industry preferred.
• Proven performance in an Integration Support, Sales Engineering, Software Development or related discipline, preferably in an external customer-facing capacity. 
• Practical experience in the design and implementation of client solutions on SaaS platforms,  preferably in digital marketing domain 
• Self-starter with a focus on creating and/or refining operational processes 
• Voracious learner who is willing to be out of their comfort zone 
• Natural curiosity leading to a deep understanding of the client’s challenges 
• Passion for solving customer issues in a fast paced environment 
• Phenomenal problem-solving & troubleshooting skills 
• Excellent verbal & written communication in English, including the ability to communicate complex  technical information to a non-technical audience 
• Solid foundational knowledge and hands-on practical experience in utilizing web technologies  including but not limited to HTML, JavaScript, SQL and REST APIs 
• Shadow senior resources on increasingly complex integrations, and seek assistance for medium  to complex rescoping requests