Customer Service Representative I

Schedule: 8:00 AM – 4:30 PM (Onsite) 

 Location: Riley Hospital 

About the Role: 

This position supports a high-volume call center environment. The ideal candidate is detail-oriented, communicates effectively, and thrives in a collaborative setting. You will work closely with nurses and other Customer Service Representatives to ensure smooth patient interactions. 

Key Responsibilities 

• Handle inbound and outbound calls promptly and professionally. 

• Respond to patient inquiries via phone and email, ensuring accurate and timely resolution. 

• Coordinate issue resolution with internal departments as needed. 

• Manage internal messaging and maintain organized records. 

• Gather patient personal and billing information for database entry and scheduling. 

Required Skills & Qualifications 

• High School Diploma or GED (no prior experience required). 

• Ability to type at least 30 words per minute. 

• Proficiency with computers and common office applications. 

• Strong organizational skills and attention to detail. 

• Excellent verbal and written communication skills. 

Preferred Qualifications 

• Knowledge of medical terminology and coding. 

• Experience in a healthcare or call center environment. 

Success Factors 

• Demonstrates initiative and problem-solving ability. 

• Works collaboratively with peers and clinical staff. 

• Maintains professionalism under pressure in a fast-paced setting.