Customer Service Representative II

Overview

We are looking for team members who are passionate about challenging and significant work for the good of every patient. We are searching for individuals who are compassionate, service with a purpose, are dedicated to supporting their team, and who seek excellence every day.

Why Join IU Health?

As Indiana’s largest and most comprehensive healthcare system, and the number 1 ranked healthcare system in Indiana, we offer:

• 401(K) retirement savings with employer match
• Tuition reimbursement
• Employee Assistance Program – Counseling at no cost to you

• Healthy Results – Participation in our team member wellness programs award points that contribute toward a biweekly financial incentive in your paycheck! The more you participate, the more you earn!

   

SCHEDULE

*REMOTE*

Monday-Friday: 8am-4:30pm OR 8:30am-5:00pm

WORK LOCATION

Remote, once a month in person team meetings (located downtown at Gateway Plaza)

KEY RESPONSIBILITIES

• Support a home infusion pharmacy that serves patients across the state of Indiana. 
• Coordinate patient setup for home infusion services in collaboration with internal teams. 
• Communicate with insurance providers to verify benefits, obtain prior authorizations, and support coverage approvals. 
• Assist patients with copay assistance programs and financial support resources. 
• Triage and respond to inquiries and referrals via phone, email, Microsoft Teams, and referral partners. 
• Work closely with pharmacists and the infusion team to ensure a positive patient experience. 
• Accurately document patient information, interactions, and service requests. 

• Maintain professionalism, strong time-management skills, and the ability to operate effectively in a fast-paced environment.

   

REQUIREMENTS

• High School Diploma/GED is required. 
• Requires 3-5 years of relevant experience. 
• Requires proficiency in Microsoft Office. 
• Requires the ability to manage time effectively in a fast-paced environment.