Specialist-Registration I

• Schedule: Monday–Friday, 9:00 AM – 5:00 PM (Onsite)
• Location: Riley Carmel

This role supports daily office operations with a focus on scheduling, patient flow, and front-end workflows. The team environment is highly collaborative, with a strong emphasis on communication and teamwork.

• First 6 weeks: Structured, formal onboarding
• Post-6 weeks: Continued development with an assigned mentor
• Includes shadowing and side-by-side training with an experienced team member or manager

• 3 Months: Continues partnership with mentor, building confidence
• 6 Months: Increasing independence while still seeking guidance as needed
• 12 Months: Fully independent and effectively managing workflow

• →Scheduling appointments and managing calendars
• →Patient check-in/check-out processes
• →Messaging and communication coordination
• →Document scanning and record management
• →Frequent interaction with clinical team members and providers

• →Facilitate patient flow efficiently and professionally from arrival through departure
• →Collect and verify accurate demographic and financial information to support reimbursement and clinical outcomes
• →Schedule appointments and gather appropriate medical information
• →Explain departmental policies, procedures, and associated charges
• →Enter and validate charges in appropriate systems and collect payments when necessary
• →Answer incoming calls and direct patients and visitors appropriately

• Experience with EHR systems (e.g., eCare, Cerner)
• Bilingual (English/Spanish) preferred
• Strong adaptability and ability to multitask in a fast-paced environment
• Collaborative, team-oriented mindset

• Required: High School Diploma or GED
• Preferred:
  • Relevant healthcare experience
  • Knowledge of medical terminology and clinical workflows
  • Experience interpreting insurance information
  • Familiarity with medical coding (ICD-10, CPT)

• Basic proficiency in Microsoft Office (Word, Excel, PowerPoint)