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We offer business consulting, technology and engineering solutions and end-to-end transformative business process management services to some of the world’s most iconic brands.
As part of a large‑scale global transformation, a world‑leading FMCG company has partnered with Infosys to redesign and elevate its Global Business Services (GBS) to world‑class standards. To support this journey, we are seeking an BPE Demand and Supply Planning. In this position you will serve as the definitive source of knowledge, techniques, and functional expertise for demand & supply planning. Reporting to the Business Process Owner, the BPE is responsible for the hands-on mastery of complex planning tasks, providing deep technical guidance to both internal teams and the Third-Party Service Provider (3PSP).
The role focuses on the functional "intelligence" of the demand & supply process—acting as the ultimate troubleshooter for planning logic, a master of the technical tech-stack (SAP IBP/Kinaxis/S4 HANA), and the guardian of process documentation. The BPE ensures that the granular execution of demand forecasting, supply planning, and inventory management remains best-in-class across local and global contexts.
KEY RESPONSIBILITIES:
Technical Knowledge Leadership

Functional Authority: Act as the primary point of contact for complex queries regarding demand & supply methodologies, including statistical forecasting, safety stock logic, and capacity planning.
Methodology Governance: Ensure that the 3PSP applies the correct planning techniques and logic at the keystroke level, maintaining alignment with Global Process Owner (GPO) standards.

Advanced Troubleshooting & Support

Complex Issue Resolution: Address and resolve high-level technical bottlenecks in the planning cycle, such as systemic forecast biases, or integration errors between ERP and planning tools.
Escalation Support: Support the Operations Lead by providing technical evidence and solutions for escalations involving the 3PSP's performance or system output accuracy.

Process Documentation & Best Practices

Definitive Documentation: Create, validate, and maintain high-fidelity Standard Operating Procedures (SOPs) and Desktop Procedures (DTPs) that capture the intricate steps of the regional demand & supply process.
Technique Optimization: Continuously refine planning techniques (e.g., fine-tuning forecasting algorithms or lead-time parameters) to improve regional accuracy and efficiency.

System & Tool Mastery (Super-User)

Tool Advocacy: Act as the "Super-User" for SAP S/4HANA and advanced planning platforms (e.g., SAP IBP, Kinaxis), ensuring the full suite of features is being utilized to drive automation.
System Testing: Lead the functional design and testing (UAT) for system enhancements, ensuring the technical architecture supports the practical needs of the European supply chain.

Knowledge Transfer & Capability Building

Mentorship: Lead the technical onboarding and continuous upskilling of the 3PSP staff and internal team members to ensure a high level of planning competency.
Knowledge Management: Capture and codify local market nuances into the global knowledge base, preventing "knowledge silos" within the region.

Root Cause Analysis & Data Integrity

Deep-Dive Diagnostics: Perform forensic analysis on demand & supply KPI misses (e.g., significant forecast bias or OTIF failures) to determine if the cause is technical, data-driven, or procedural.
Master Data Hygiene: Provide expert guidance on the maintenance of critical planning master data to ensure the integrity of the automated planning output.

WHAT YOU NEED TO SUCCEED:
Experiences & Qualifications

University degree in Supply Chain Management, Logistics, Engineering, or a highly analytical field.
12+ years of experience in Supply Chain planning, specifically within the Forecast-to-Plan (F2P) domain.
Direct, "in-system" experience with SAP S/4HANA and at least one major planning tool (SAP IBP, Kinaxis, or OMP) is mandatory.
Proven experience acting as a definitive source of knowledge or a functional lead in a Global Business Services (GBS) or shared services environment.
Exceptional ability to dissect complex datasets and translate them into actionable planning techniques.
Experience working with 3PSPs, with the ability to audit and correct technical execution at the keystroke level.

Must have competencies

Analytical Thinking
Strategic Vision
Communication Skills
Problem Solving
Collaboration
Leadership
Adaptability

Employee perks, benefits:

Long-term and stable cooperation;
Benefit platform;
Organized training sessions during the first weeks and further upskilling courses (online, with our experts);
22 paid vacation days in the first year plus 2 more paid vacation days starting with the second year;
Modern, cozy and central location in Bucharest;
Teamwork in a multicultural environment;
Medical subscription and life assurance.

BPE Demand & Supply Planning

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