Service Desk with Italian and Czech language - Hybrid

Czechiamid

Other

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Overview

Your tasks in detail: Be assigned to one future-oriented, long-lasting, and eminent corporation client Be responsible for a remote technical/administrative troubleshooting of the accounts, systems,

Technical Tools

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Be assigned to one future-oriented, long-lasting, and eminent corporation client
Be responsible for a remote technical/administrative troubleshooting of the accounts, systems, applications, laptops, PCs, related equipment, networks of the employees of the client
Be a coordinator and active participant in the communication via phone, emails, chats, ticketing tool (ServiceNow) with the Client, professional technicians (L1 support)
Be a member of the international, dynamic, and innovative company environment

Fluent Italian & Czech language skills (written and spoken)
Fluent English language skills (written and spoken)
Good communication skills (be able to handle phone calls, reply to emails and give a useful guidance to the client)
Multitasking and problem solving skills
Knowledge of Windows, Android or iOS, Microsoft Office, etc.
Experience in IT support is beneficial (not mandatory)