Field Property Adjuster (Thunder Bay, ON)

Our employees are at the heart of everything we do. Together, we help people, businesses, and society prosper in good times and be resilient in bad times.

As a Claims Specialist on our Property Large Loss team, you will be tasked with investigating, quantifying, analyzing, adjusting, and settling complex property claims, including those over $200,000. You will manage complex property claims across various distribution channels. Your responsibilities will include directly handling and overseeing mid to complex first-party, which may involve Residential, Commercial Property, or Equipment Breakdown losses.                                     
What you'll do here:                                       

• Investigate relatively complex commercial and personal lines property claims in a timely and respectful manner through communication with customers, contractors, consultants and any other related parties.

• Handle field tasks on behalf of telephone adjusters.

• Provide a superior quality of customer service to external and internal customers, and answer queries relating to the claims process.

• Document the claim file by meeting with all involved parties and obtaining appropriate reports and statements from customers, appraisers, third party adjusters, claimants, witnesses, police, and any other pertinent experts to determine coverage. 　

• Analyze the information gathered, interpret insurance policy wording, determines coverage, assesses damage.　

• Within established authority limits, negotiate with customers, claimants, lawyers, and insurers to settle claims. 　

• Maintain current knowledge of insurance products, as well as appraisal or investigation. 

• University degree or any combination of training and experience deemed relevant for the role

• 5 to 7 years experience handling personal and commercial property claims with at least partly acquired experience directly in the field　

• Demonstrates a passion for customer service with strong written and verbal communication skills　

• Self-motivated and goal oriented, capable of working in a fast paced and changing environment　

• Strong aptitude for technology with excellent computer skills　

• Demonstrates strong problem solving and troubleshooting skills　

• Valid driver's licence with a good driving record　

• Can travel on short notice

This role is eligible for employee referral bonus. #myReferrals3000

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We are an equal opportunity employer

At Intact, our Value of respect is founded on seeing diversity as a strength. We strive to create an accessible workplace where employees feel valued, included and encouraged to share their unique perspectives.

We encourage applications from individuals who are members of equity-deserving groups, including but not limited to women, Indigenous peoples, persons with disabilities, Black people, and members of the 2SLGBTQI+ community.

As part of Intact’s commitment to reconciliation, we acknowledge that we work, meet and travel across the land currently called Canada, originally inhabited by First Nations, Metis and Inuit people. This history extends through many centuries and continues to evolve today.

We have policies to ensure equal access and participation for people with disabilities, including providing workplace adjustments (accommodations). A copy of applicable policies is available on request.

If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity. We’ll work with you to meet your needs.

Learn more about our recruitment process and your candidate journey here.

Please note that Intact does not provide sponsorship or other support for immigration-related matters including but not limited to employer-specific closed work permits. Candidates must be eligible to work in Canada from the anticipated start date and throughout their employment and are solely responsible for maintaining their work eligibility.

If you are an employee of Intact or belairdirect, please apply for this role on Internal Career Site.