GTM Data Analyst - Scaled Digital Success

As part of the GTM Analytics team, you will provide data-driven insights that support scaled, digital-first go-to-market programs. This role helps teams understand performance across repeatable GTM and customer motions, with a focus on engagement, adoption, and growth.

You will work closely with cross-functional partners to ensure scaled programs are well measured and continuously improved.

• Targeting & Cohort Analysis: Analyze customer and prospect cohorts to support targeting, prioritization, and distribution for scaled digital programs.
• Program Impact Measurement: Measure the impact of point-in-time and evergreen digital engagements on key business and product metrics.
• Campaign & Program Analysis: Analyze performance across scaled tactics such as webinars, email campaigns, workshops, and virtual or in-person programs.
• Attribution & Distribution Reporting: Build and maintain dashboards that track distribution, reach, and attribution as part of regular KPI reporting.
• Cross-Functional Collaboration: Partner with GTM, Marketing, and Success teams to answer business questions through data.
• Continuous Improvement: Identify opportunities to improve reporting, measurement, and analysis workflows over time.

• 3–5 years of experience in analytics, GTM, customer analytics, or a related field
• Strong understanding of SaaS GTM and customer success metrics
• Experience using SQL and BI tools such as Tableau or Looker
• Ability to manage multiple priorities and reporting needs independently
• Strong attention to detail and data accuracy
• Excellent written and verbal communication skills

Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.

We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values.  

Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.