Director, Field Service - Enterprise

We’re seeking a strategic leader with a passion for operational excellence and service delivery to manage fulfillment operations from node to home across your area. As a Field Service Director at Spectrum, you’ll drive standardized practices and champion quality improvements for both residential and commercial customers. Your leadership will directly shape the reliability and performance of our field services, making a lasting impact on our customers and communities.

• Develop and mentor a high-performing leadership team to drive results and growth
• Lead innovative work teams to deliver exceptional customer experiences
• Manage contract labor performance, define scope of work and provide continuous feedback
• Direct your teams on fulfillment, service, fault rate reduction, plant security, dispatch and workforce management
• Implement and track quality improvements across your region
• Ensure compliance with corporate policies, federal regulations and franchise requirements
• Oversee budgeting, approve expenditures and provide data for capital planning
• Maintain strong relationships with utilities, vendors, contractors and government agencies
• Translate priorities into actionable objectives and participate in policy development
• Lead succession planning, staff development and performance reviews
• Interface with dispatch and workforce management to enhance service delivery
• Consult with senior management to plan for technical aspects and implement new technologies
• Direct installation and system maintenance projects while ensuring FCC regulation compliance

• Office-based environment
• Travel required

• Bachelor’s degree in electronic engineering or equivalent

• 8+ years of technical experience
• 5+ years of project management experience

• 5+ years of technical management experience

• Ability to handle multiple projects and tasks
• Ability to make decisions and solve problems under pressure
• Ability to supervise and motivate others
• Ability to use personal computer and software applications such as word processing and spreadsheets
• Knowledge of FCC compliance reports, rules and regulations
• Understanding of applicable local and state rules and regulations
• Understanding of OSHA rules and regulations for both federal and state levels
• Knowledge of Spectrum products and services

• Advanced knowledge of HFC and IP Networks
• Relevant industry and vendor-specific certifications and training