Business Systems Analyst

Work Location: Remote

Schedule: Full Time - 40 hours per week; 8 hours per day in hybrid environment.

Relocation: N/A

IronMountain Solutions is seeking a Business Systems Analyst. The Business Systems Analyst supports the SEVP Response Center (SRC) Level II Application Services team by providing advanced technical, analytical, and operational expertise. This role serves as a liaison between business units, technical teams, vendors, and federal stakeholders to ensure timely resolution of SEVIS-related issues, improve workflows, and maintain critical contact center systems. Strong communication skills are required to translate technical information for non-technical audiences.

• Experience with web, chat, email, social media, SMS/text, mobile, and fax contact center features.
• Experience with business intelligence software, XML, XMLSpy, HTTP, SSL, and client certificates.
• Experience in telecommunications architecture, system analysis, and networking.
• Experience with scripting languages such as Python, Java, SQL.
• Experience querying databases (SQL expertise preferred).
• Experience with CRM, SharePoint, and Microsoft Office.
• Experience with cloud platforms such as AWS, Azure, or Google Cloud.
• Experience presenting complex information clearly to all organizational levels.

QUALIFICATIONS: 

• ITILv4 certification required within 30 calendar days of onboarding.
• Bachelor's degree in a related technical discipline preferred but not required.

 IronMountain Solutions is an Equal Opportunity Employer.