Iru24d ago

Customer Success Manager, Enterprise, EMEA

London · LondonFull-Timemid

Customer Success ManagerCustomer SuccessCustomer

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Overview

About Iru Iru is the AI-powered security & IT platform used by the world’s fastest-growing companies to secure their users, apps, and devices. Built for the AI era, Iru unifies identity & access,

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Customer Success ManagerCustomer SuccessCustomer

About Iru

Iru is the AI-powered security & IT platform used by the world’s fastest-growing companies to secure their users, apps, and devices. Built for the AI era, Iru unifies identity & access, endpoint security & management, and compliance automation—collapsing the stack and giving IT & security time and control back.

Iru is backed by some of the smartest investors in tech—General Catalyst, Tiger Global, Felicis, Greycroft, and First Round Capital. In July 2024, Iru raised $100 million from General Catalyst, valuing the company at $850 million. Customers include Notion, Cursor, Lovable, Replit, and Mercor, and Iru partners with industry leaders such as ServiceNow and AWS. Iru was named to Forbes’ America’s Best Startup Employers 2025 list for employee engagement and satisfaction.

As a Customer Success Manager at Iru, you will partner with strategic enterprise customers across EMEA to drive long-term success and value realization. You will act as a trusted advisor to senior stakeholders, helping organizations modernize their IT and security operations through Iru’s unified platform.

This is a London-based hybrid role, with in-office presence Tuesday through Thursday.

You will manage complex, multi-country accounts and play a key role in establishing Iru’s reputation across the region. Success in this role means driving retention and expansion within strategic accounts while navigating regional complexity and delivering measurable business outcomes.

Manage a portfolio of enterprise customers across EMEA

Build relationships with executive stakeholders across multiple regions

Develop and execute tailored success plans aligned to business goals

Lead onboarding, enablement, and executive business reviews

Drive adoption, ROI, and long-term customer value

Identify and drive expansion opportunities with Sales

Navigate complex, multi-country account structures

Act as the voice of the customer to influence internal strategy

3–6+ years of customer success or account management experience in SaaS

Experience managing enterprise or strategic accounts (high ACV, complex orgs)

Experience working across EMEA markets and multi-country environments

Strong executive presence and consultative approach