Guest Services Supervisor

Description

We're looking for an energetic, outgoing, and guest-focused Guest Services Supervisor to join our team at Moxy San Diego Downtown/Gaslamp!

• Oversee daily operations of the front desk and Moxy Bar, ensuring a seamless and memorable guest experience.
• Assist with guest check-in and check-out, reservations, billing, and payment processing in accordance with hotel policies.
• Support daily bar operations, including beverage service, inventory management, cleanliness, and compliance with alcohol service regulations.
• Lead, train, and motivate crew members to consistently deliver Moxy's unique brand of hospitality.
• Handle guest requests, concerns, and service recovery opportunities promptly and professionally.
• Ensure all crew members are knowledgeable about hotel amenities, promotions, Marriott Bonvoy benefits, and brand service standards.
• Monitor daily operations, complete shift reports, and communicate important updates to the management team.
• Assist with team scheduling, shift coverage, and maintaining appropriate staffing levels based on business needs.
• Support revenue opportunities through room upgrades, upselling, beverage sales, and promoting hotel outlets.
• Maintain a clean, organized, safe, and welcoming environment throughout the front desk, lobby, and bar areas.
• Ensure compliance with hotel policies, cash handling procedures, safety standards, and responsible alcohol service requirements.
• Serve as a leader on duty, supporting the team and assisting management with daily operational needs.

• Previous experience in hotel front desk operations, guest services, food and beverage, or hospitality supervision preferred.
• Energetic, outgoing, and passionate about creating memorable guest experiences.
• Strong leadership skills with the ability to coach, motivate, and support a diverse team.
• Excellent communication, interpersonal, and problem-solving skills.
• Ability to multitask and remain calm, professional, and solution-oriented in a fast-paced environment.
• Comfortable supporting both front desk and bar operations, including assisting with beverage service when needed.
• Strong attention to detail, organizational skills, and ability to prioritize daily operational needs.
• Knowledge of hotel property management systems (PMS), point-of-sale (POS) systems, and basic cash handling procedures preferred.
• Ability to anticipate guest needs, resolve concerns, and take initiative without constant supervision.
• Must meet applicable California requirements for responsible alcohol service, including obtaining and maintaining required certifications.
• Must be approachable, dependable, flexible, and willing to lead by example.
• Availability to work a flexible schedule, including mornings, evenings, weekends, and holidays based on business needs.

Island Hospitality is committed to employee development and displays that commitment with a formalized training and development program providing a clear path for any employee with a desire and aptitude to thrive in the hospitality business. As team members join Island Hospitality from other organizations they too can build on that prior experience and find further growth opportunities within our company by utilizing the tools and resources offered.

• Incentive based bonus program
• Free room nights at our hotels and employee discounts within your hotel brand
• Discounts for friends and family within your hotel brand
• Team Member recognition and bonus
• Discounted tickets to theme parks, musicals, movies, and more through Tickets at Work 
• Career Growth through our in-house training program with a path personalized to your desired goals
• Referral bonus program to ANY of our locations

Island Hospitality uses E-Verify to confirm work authorization in all municipalities where it is required by law.