Customer Service Representative (CSR)

Customer Support SpecialistCustomer

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Requirements Summary

High School Graduate or General Education Degree (GED) and one or two years’ experience. Initially type at 35 wpm with an error of 1/100 keystrokes.

Technical Tools

Customer Support SpecialistCustomer

Comply with all Federal, State and Local laws.
Have the ability to fluently read, write, and speak in English.
Adhere to guidelines, policies and procedures as described in the Jacam handbook.
Adhere to Jacam’s Drug and Alcohol policy and agrees to submit to random drug testing as a condition of employment.
Cooperate with fellow employees towards completing a common goal.
With instruction and materials, create presentations and manuals as required.
Answer phones per procedure. Promptly and with proper telephone etiquette.
Use all equipment associated with position. Copier, postage scale & meter, fax machine and general office equipment.
Be precise, detail-oriented, and organized while processing multiple activities

~1 min read

High School Graduate or General Education Degree (GED) and one or two years’ experience.
Initially type at 35 wpm with an error of 1/100 keystrokes. Goal to be 80 wpm and 1/500 errors per keystrokes.
Be highly organized and able to follow a systematic method of performing a task.
Be dependable, trustworthy, truthful and credible in the workplace.
Build communal relationships with customers and co-workers.
Exhibit a cheerful demeanor toward others.

Computer Skills: A background in MS Office applications is required.
Customer Service Skills: Meets internal and external commitments and responds promptly to employee and/or manager needs.
Other Requirements: Valid driver’s license