Nights Customer Experience Support

United States·Lowellmid

Customer SuccessCustomer Experience

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Quick Summary

Key Responsibilities

Book loads and enter orders tendered from customers. Schedule pick-up and delivery, trace and obtain load updates, and assist internal customers with problems on loads.

Technical Tools

Customer SuccessCustomer Experience

Nights Customer Experience Support

Administration, Facilities & Secretarial

United States of America

Arkansas

Lowell

Full time

Under direct supervision, this position is responsible for performing highly detailed clerical tasks and general clerical support to various teams.

Key Responsibilities:

Book loads and enter orders tendered from customers.
Schedule pick-up and delivery, trace and obtain load updates, and assist internal customers with problems on loads.
Monitor freight in transit and customer location requests for appointments
Perform general administrative duties, clerical duties (processing and coding documents, maintaining records and files, etc.) and compile and arrange data

Schedule:

Monday through Friday 4pm to Midnight

Requirements

~1 min read

Minimum Qualification:

High School Diploma/GED with less than 1 year of working experience

Preferred Qualification:

Ability to communicate effectively
Ability to multitask
Ability to prioritize
Ability to quickly learn new systems
Keyboarding and typing
Ability to meet or exceed customer needs and expectations and provide excellent service
Ability to process information with high levels of accuracy

J.B. Hunt Transport, Inc. is committed to basing employment decisions on the principles of equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, persons with disabilities, protected veterans or other bases by applicable law.

What We Offer

~1 min read

Factors which may affect starting pay within this range may include skills, education, experience, geography, and other qualifications of the successful candidate. This position may be eligible for annual bonus and incentives based on profitability or volumes in accordance with the terms of the Company’s bonus and incentive plans, as applicable and in effect from time to time.

The Company offers the following benefits for full-time positions, subject to applicable eligibility requirements, as may be in effect from time to time: medical benefit, dental benefit, vision benefit, 401(k) retirement plan, life insurance, short-term and long-term disability coverage, paid time off commensurate with tenure (includes vacation and sick time), six weeks of paid maternity leave along with two weeks of paid parental leave, and six paid holidays annually.

GED (Required), High School (Required)

Clerical/Administrative, Customer Service/Account Manager, Transportation/Logistics

00641364 Nights Customer Experience Support (Evergreen) (Open)